With Joshua very satisfied but not satisfied with your car wash staff
10/19/2018
REBECCA R. VERIFIED CUSTOMER
Eric adamson was above exceptional with his service. He was helpful. Always was there to explaine what was going on with my pathfinder. Answered all my questions and concerns. Followed up all the say with shat eas going on. Very friendly and respectful. When I was having problems and driving with my grandson. It was getting dark. I called Nissan. Everyone said they were closing soon. Itold them I was just about 5 blocks away. They said we dont have any rentals. Come back tomorrow. I was almost to nissan. Bad problem it felt like transmission. I was terrified. Then I asked if Eric was there. Explained I wouldnt make it back home. I was close to nisan. Eric said I will help you. Dont worry. I will have a loaner car for you. Eric test drove my truck. It was a big problem. Later They found out my transmission band broke. alot of damage inside. I would have been stranded in the dark with my grandson that nght. Erics customer service went beyond. I am so greatful to nissan forsuch a good employee.He didnt say were closing, come back tommorow like the other two enplyees did. Eric represents what Nissans excellent customer servuce is all about. Thank you Nissan.
10/19/2018
Sue K. VERIFIED CUSTOMER
Prompt and accommodating
10/19/2018
Robert T. VERIFIED CUSTOMER
Job well done
10/19/2018
LEROY EUGENE. VERIFIED CUSTOMER
Always treated so good at Mission Viejo Lexus.
10/19/2018
RALPH C. VERIFIED CUSTOMER
Jeremy was fantastic. Looking forward to the manufacture’s survey.
10/19/2018
Lisa M. VERIFIED CUSTOMER
She was honest and I appreciate her concern for my time. She has great customer service skills.
10/19/2018
Julie K. VERIFIED CUSTOMER
Always a good experience! Thanks
10/19/2018
Sharon P. VERIFIED CUSTOMER
Good service. Tim very nice and helpful.
10/19/2018
Henry C. VERIFIED CUSTOMER
Thank you for your healp
10/19/2018
TIM A. VERIFIED CUSTOMER
Everyone was very polite, friendly, and helpful
10/19/2018
Gary C. VERIFIED CUSTOMER
Very thorough, helpful and friendly.
10/19/2018
Veronica G. VERIFIED CUSTOMER
Completely satisfied with the service advisor!!
10/19/2018
Harriett V. VERIFIED CUSTOMER
Steve also did a great job getting the water spots off the hood of my fabulous car. In the past he has detailed it and I knew he would get this problem fixed. He did!! Very pleased also that the inside was vacuumed. You all work hard to please customers.
Warmest regards
Harriet
10/19/2018
MICHAEL K. VERIFIED CUSTOMER
He was a big helpp on getting thing fixed and done what i wanted. A good guy
10/19/2018
GIL A. VERIFIED CUSTOMER
I was very disappointed with your service writer Eddie Saucedo after a service visit at Grapevine Ford. Mr. Saucedo approved additional repairs on my vehicle without my authorization and knowledge. Very unprofessional and dishonest.
I would like to acknowledge and praise the Service Manager Venny Diaz. Mr. Diaz and I were able to reach an amicable resolution. Although I was happy with the final outcome, I’m very unpleased with level of unprofessionalism demonstrated by Mr. Saucedo.
Regards,
GIL A
10/19/2018
KAREN R. VERIFIED CUSTOMER
Excellent service.
10/19/2018
Teresa S. VERIFIED CUSTOMER
Love love Eric and the professional service I received. Especially the Huber service. Nice touch
10/19/2018
Delores J. VERIFIED CUSTOMER
Ken was very professional and kept me informed the entire time of what was being done to my vehicle.
10/19/2018
ASHLEY W. VERIFIED CUSTOMER
Derrick is great! I am always pleased when he is my provider. Hands down best provider there!