Berkshire Hathaway Automotive Group

Hector gives extremely good service.

Could not have been better. Problem solved before expected time. Excellent service and can do attitude. I will be back

Excellent service.

Very grateful from Tim and his service manager Thank you

Very quickly done

Mike was very prompt , courteous and helpful !

Very courteous

Eric and team always provide excellent and timely and go above and beyond consistently! It's great you have an excellent team on your roster. And if Eric left, you'd probably lose a loyal customer.

See you next svc

Outstanding service provided by Jason.

Nathen Hunt did his job very well and I was pleased with Nathan Hunts job performance , but as for the individual whom did the actual service of the oil change and inspection of my vehicle I will not bring my vehicle back to Airpark for any routine maintenance. Omar neglected to bother to fill out the actual check list from my vehicles inspection so after paying for the oil change I inquired to if my vehicle had any issues . Only then did anyone realize Omar chose to jot a couple notes on a back of some paper rather than fill out the proper form and so Nathan had to go back to have Omar fill a paper ; turns out the air filter needed immediate attention meaning needed to be replaced and a few recommendations to flush things as well as a front lower motor mount was torn all these things should have one been documented on the proper form during the inspection , two these issues should have been discussed with me prior to paying for the oil change so I could have addressed these issues while it was still on the lift and three I should not have been the one to request the results from my vehicle inspection . If this is how the service technicians that do the maintenance on vehicles operate than I have zero trust in their ability to do the routine maintenance and question what the inspection really showed seeing as no inspection form was filled out and the technician had already began working on another vehicle when Nathan had to go back and request an inspection form for my vehicle be filled out . So I have no reason to trust his recommendations . It just **** Airpark use to have outstanding service several years ago when I used to bring my PT Cruiser in but after today I will not have my vehicle serviced here. Very poor experience. C. Wright

Our service advisor, Isaac Lam, was wonderful. We really enjoy working with him and will definitely be requesting him for our future service appointments. The service department also did great, except they missed one thing that was requested on our order. We were supposed to get a complimentary inside detailing of the vehicle, however, it looks like it was the regular inside cleaning (vacuum, wipe down, etc.). This isn’t the first time that this had occurred.

Daven Anthony is wonderful! I put my total trust in him and appreciate his honesty and caring for his customers. He is an asset to South County Lexus. I hope his outstanding customer service and loyalty is appreciated and acknowledged by the company.

7 am appt. Didn't get quote of repairs until 1 pm for a 4 hour total job. Vehicle ready after 4 pm. Why make an appt at 7 am ? Wasted my whole afternoon.

Great as always.

Very good experience.

You are welcome Luis was great.

He is very nice and professional

Thank u Daniel Castillo , for a the great service

Jason was awesome! he was a pleasure to deal with. He help me get my vehicle serviced when Prior I had called twice Three days before I needed to bring my vehicle in was told there were no appointments that I had a wait, until mid week ( another 6 days) when I expressed my concern that my vehicle was 1000 miles over on an oil change because I have been out of town with the truck....they showed no concern! I was told I would get a call back from another service advisor to schedule it or service manager no one ever called back. I called back again after noone Bothered to call me. I got lucky. Jasón answered he took care of getting me in to have my oil changed and took care of a recall notice and also scheduled a future appointment. We have bought two fords here in less than 24 months, spent over $125,000 at this dealership and they didn’t even have the courtesy to wash my truck..... is that really the customer service that you want to portray ?