Berkshire Hathaway Automotive Group

Nice job!

RGD kept me updated throughout the repair process. Providing me with a loaner car enabled me to return to work quickly.

Always a pleasure to work with RGD!

Great Experience. Thank you!

Eric provides exceptional service and really takes the time to ensure that all my concerns with my car are taken care of. I truly appreciate the amazing professionalism and care that he puts into the service I receive.

George Chako was fast and reliable in any questions I needed. He called backed very prompt and courteous. 10/10 would recommend.

Derrick was very thorough and not only made sure all my issues with the car were addressed but also addresses any other issues. He ensured that if my extended warranty covered something, that I did not get charged. He was also very knowledgeable about all issues and answered why those things happened. He did everything he said he would and followed through. It was nice to have someone that addressed and fixed all issues and researched information about my warranty. He did a great job!

Issac was very pleasant, kept me notified while the service was being done. He did an excellent job.

Completely satisfied with service

I Was treated very well.

Nate was outstanding and very helpful! Honestly, the service has been horrible in the past and it is a full 180°. The text message from Nate was the nice touch I needed to keep my business. The help in the service cashier area was amazing. They confirmed my service agreements & warranties and that was the cherry on top! Great work!

Quick service, easy to work with, fair pricing.

Midway exceeded my expectations with Thur service. Thank you very much!

Everything went perfectly. Thank you very much. I drive 1 hour 15 minutes to South County Lexus passing another Lexus dealership MUCH closer to my home because I have a very high confidence level in the Service dept at South County Lexus.

Parts personnel (woman) outstanding customer service. Perfect 10 for her! Very accommodating.

Great service

Service advisor Jason Valadez is very knowledgeable about FCA products. Jason really listens and makes sure that all my concerns were noted and addressed. Jason is not fast to give you a runaround answer to get rid of you, quite the contrary, he'll make sure that my concern is looked at again when I still casted doubt. I'm comfortable talking to Jason about everything I want to do to the car, modifications included, making sure that I wouldn't be voiding the warranty.

My overall experience was ok. But I just didn’t have the best experience when I dropped off my vehicle. The service advisor was clearly busy ordering Uber’s for other customers while trying to help me at the same time. I was trying to explain to him the issue I was having with my car but it seemed like he was preoccupied with whatever he was doing and didn’t really acknowledge what I was telling him. Also, I had an appointment at 1:15 and he told me that yes the diagnostic was free for an hour but it could be 2-3 hours before my car was looked at. He also told me it might not be done today because the shop closes at 4 and they might need to hold it until Monday. I found out later that they did not close at 4 but instead at 5 so I’m not sure why he told me that. I ended up picking my car up around 4:30 so it ended up being a non issue. But at the time it made me wonder why appointments are even made if it’s going to be hours before they get to look at your car. Like I said I did end up having an ok experience but the customer service was lacking. I used to be in customer service so I know everyone has their off days, I just think it may be a learning experience for that advisor to be fully engaged with his customers at the time and not be working on too many things at once.

Ronald is great

Good job