Nick Thaxton was super helpful from start to finish! I knew my vehicle was in great hands. I will be back and I’m asking for Nick again without a doubt!
10/29/2018
Jeff J. VERIFIED CUSTOMER
Daniel was very knowledgeable in service answer all questions and was very happy with the service and results
10/29/2018
Karen F. VERIFIED CUSTOMER
Daniel has been my service advisor for 13 years and I can always count on him and Midway to take care of my SUVs with quality service at a reasonable price. Told him he is not allowed to retire until I quit driving
Ha Ha!
10/29/2018
Jagruti P. VERIFIED CUSTOMER
Excellent service for everything
10/29/2018
REGGIE C. VERIFIED CUSTOMER
Nick is a good service rep. Answers your questions, and listens and addresses your concerns.
10/29/2018
William N. VERIFIED CUSTOMER
John was a rare,outstanding service representative and I appreciated his advice and counsel.
10/29/2018
Kevin L. VERIFIED CUSTOMER
I asked for a diagnosis and price quote and they told me about something else, price quoted that never mentioned what I brought it in for to begin with. So now I don’t have an answer to my initial question AND I have to pay the diagnostic fee. What a deal.....
10/29/2018
Charlotte B. VERIFIED CUSTOMER
Dragon was awesome to work with. Super nice, not pushy, gave great advice. He’s doing a great job for you all.
10/29/2018
John D. VERIFIED CUSTOMER
Johnny was very nice and one of the best service advisors I've had at Grapevine Ford
10/29/2018
DAVID O. VERIFIED CUSTOMER
I was lied to about the price. I feel like I was taken advantage of. I am not happy one bit
10/29/2018
ERIC N. VERIFIED CUSTOMER
Nathaniel was GREAT! Nathaniel was able to get the 2 Safety Recalls done on my 2017 Ram 1500 4x4 (sublime green), and also change the oil. I did not purchase my 2017 Ram from this dealership because the individuals on the sales floor are dishonest, rude, and think everyone that come in is an ATM machine. That being said, I initially contacted the dealer I did purchase my Ram from, and I was told that it would be approximately 10 days before they could get me in for the recalls and oil change. So I came here and Nathaniel got me in and told me he will get it taken care of. My personal schedule was in a crunch, and Nathaniel was GREAT! I was so happy thie safety recalls are complete and oil changed. Hopefully the sales floor department can learn from Nathaniel and the service department because I almost didn’t stop in here. If only the sales floor was like where I bought my truck, this would be a 1 stop shop and service. I won’t buy a vehicle from this dealership, but I will bring my 2017 Ram in for service here. Nathaniel proved that he can get things done, and that he is honest and polite.
Anyway, thank you Nathaniel and the service department.
10/29/2018
Gene C. VERIFIED CUSTOMER
We had an excellent experience at Grapevine Ford everyone that we spoke with was pleasant and polite. 10 out of 10
10/29/2018
Michael N. VERIFIED CUSTOMER
Very friendly and professional.
10/29/2018
Jessica J. VERIFIED CUSTOMER
Nicholas was very pleasant and professional. He explained everything so I could completely understand what was being done with my car and what to expect. Wonderful customer service and made me have an outstanding experience with reliable.
10/29/2018
Tracy S. VERIFIED CUSTOMER
Lauren is always helpful and attentive. I trust her as my advisor
10/29/2018
JAMES G. VERIFIED CUSTOMER
Johnny was great!
10/28/2018
Esther B. VERIFIED CUSTOMER
Give you a 10
10/28/2018
JAMES N. VERIFIED CUSTOMER
I'm totally satisfied with Nick. He was very relatable and upfront with what was going on. I do not like how I couldn't get my transmission fixed until my problem gets worse though (still having the same issue so I'll be in again to have it fixed). But that has nothing to do with Nick who was an absolute pleasure.
10/28/2018
Wayne L. VERIFIED CUSTOMER
I apologize for spelling George’s last name incorrectly.