Bob is always pleasant and I am happy dealing with him.
l do think you are very understaffed. Wait times are always too long.
If you think staff is sufficient then there is an efficiency problem.
11/21/2018
Tyler R. VERIFIED CUSTOMER
Was quoted an hour it took an hour an 45 minutes. When we did the walk around nothing was noted wrong with it. Got it back and supposly my hub cap was broken and one of your employees said he noticed it before the work was done. If that was the case why didn’t someone come get me and show me??? That’s super unprofessional and not how a service shop should operate. I will no long take me vehicle to get serviced at your dealership or purchase another truck there.
11/21/2018
Gregory M. VERIFIED CUSTOMER
OK
11/21/2018
EMILIANO G. VERIFIED CUSTOMER
Alfredo was very helpful from start to finish ! Got me a shuttle ride home and back to the dealer to pick my car up ! Very respectful !
11/21/2018
STEPHEN U. VERIFIED CUSTOMER
Per my request, Jason found some coupons that helped lower the cost. I appreciated his help and advice regarding what services were needed.
11/21/2018
RACHEL L. VERIFIED CUSTOMER
Great service as always
11/21/2018
MIKE D. VERIFIED CUSTOMER
I was told 2-2 1/2 hours to complete the 20K service maintenance on my vehicle. It was an oil chance, tire rotation and wheel balance. After 3 1/2 hours of waiting I left with my vehicle, but it was not washed because I didn’t want to wait an additional 45 min. My time is valuable, and if your going to tell me 2-2 1/2 hours for something that apparently takes close to 4 hours with an appointment I have no idea why I bothered purchasing the service plan from your dealership. I am frustrated at the lack of courtousy
11/21/2018
Dianne A. VERIFIED CUSTOMER
Jeremy was the greatest! I came in unannounced with a dead battery. He took care of me and my car, and even found a loaner for me so I could make it to.a doctor appointment on time! And when I managed to lock myself out of the loaner, he found the code for the keypad! He’s a kind and helpful guy who saved my hide! He knows his job and handles emergencies with aplomb and efficiency. He’s truly a “keeper” and a miracle worker!
11/21/2018
Jonathan R. VERIFIED CUSTOMER
Lauren is always great. I pass multiple dealerships to come here because of her.
11/21/2018
DAVID G. VERIFIED CUSTOMER
Good
11/21/2018
Christopher K. VERIFIED CUSTOMER
Daren is a pleasure to deal with. He is very knowledgeable and professional.
11/21/2018
Kimberly S. VERIFIED CUSTOMER
While Bridget was assigned to me, most of my interaction was with Jeremy and he was excellent.
11/21/2018
Paul V. VERIFIED CUSTOMER
Nick did a good job addressing my concerns about my car and kept me informed as to how the work was progressing and arraigned a loaner car.
11/21/2018
Suanne G. VERIFIED CUSTOMER
Jeremy was very professional and did all possible to make me feel valued as a customer.
11/21/2018
Kassi C. VERIFIED CUSTOMER
Great experience!
11/21/2018
Kristi C. VERIFIED CUSTOMER
Great service by Andrew and the service department.
11/21/2018
John T. VERIFIED CUSTOMER
Very professional
11/21/2018
Charlie W. VERIFIED CUSTOMER
All good
11/21/2018
Donald P. VERIFIED CUSTOMER
All good!
11/21/2018
Alex M. VERIFIED CUSTOMER
Eddie was great and service was excellent. Would def come back to service my truck.