My service advisor Mike Doyon made everything easy from making my appointment to letting me know what was being done and how long it would take, to keeping updated on my trucks progress! It's good to have someone I can always count to make sure everything is taken care of!
12/1/2018
JOHN K. VERIFIED CUSTOMER
I called and left messages, no return call. My vehicle was inspected and returned to me without any explanation on why it failed the emissions component, when I might have elected to have repairs made while still in shop. Totally unsatisfied with this experience.
12/1/2018
Sharon B. VERIFIED CUSTOMER
All were very helpful and polite. Explained questions and gave good service and attention. Very much appreciated.
12/1/2018
Jim P. VERIFIED CUSTOMER
Jody did good job. Kept me up to date. Jody - upon pulling out of the parking lot on Monday after picking up my Explorer the left turn indicator still performs incorrectly: It will not return after a left turn signal has been made. As you recall I requested to have the technician drive the car around your parking lot so he could see for himself the fault of the turn signal. I gather that did not happen. This is why I am not a happy customer. now I am having to take the car to another Ford dealership that will apply the correct technical evaluation to solve the problem. It's a shame to this simple task could not have been conducted at GV Ford. a simple simple fix. Jim P
12/1/2018
Tamela C. VERIFIED CUSTOMER
Jon is a outstanding service manager for Alfa Romeo. I could see that he very focused on making sure that the service department was running smoothly.
12/1/2018
KENNETH H. VERIFIED CUSTOMER
Great work on getting the car fix asap
12/1/2018
William N. VERIFIED CUSTOMER
Mr. Crowe was helpful in assisting me to determine whether I should continue the Lexus I had been driving for 15 years and continued to enjoy. He had the car evaluated and determined that there were too many issues with the vehicle in spite of the fact that it was a joy to drive. With his recommendation, I will most likely purchase another used Lexus vehicle. Mr. Crowe referred me to Mr. Mike Porter in the sales department who was very helpful in providing information about a vehicle I will probably purchase.
12/1/2018
SHEENA R. VERIFIED CUSTOMER
Tony was very efficienct, polite, and thorough
12/1/2018
Raul G. VERIFIED CUSTOMER
The service was slow but took good care. The tire pressure was still at 29. Is that correct?
12/1/2018
Marsha R. VERIFIED CUSTOMER
Mr. Dimopoulos was very helpful and Concerned with my cost. Thank you so much. Great Job.
12/1/2018
Lisa B. VERIFIED CUSTOMER
Isaac did a great job for me. In order to accomodate my schedule and keep me out of bad Friday traffic, he had the Zaktek team work on my car so it didn't take 2 hours to complete! Really appreciate all his and the Zaktek team efforts!
12/1/2018
DAVID W. VERIFIED CUSTOMER
It took a longer time than I had hoped
12/1/2018
NANCY AND. VERIFIED CUSTOMER
Work was done before estimated time and they were very helpful and friendly in shuttling me to and from the mall.
12/1/2018
DOMINGO F. VERIFIED CUSTOMER
Your auto adviser Derrick Parra is an exceptional individual who is always trying to help in all aspects of car servicing. I have had a good experience at all times with Mr. Parra since he started being my adviser in questions related to my two Jeeps.
12/1/2018
JACK V. VERIFIED CUSTOMER
Ck records please; already submitted
on Nov. 28, 2018
12/1/2018
BINYAMIN K. VERIFIED CUSTOMER
you did promise to wash the car but didn't
12/1/2018
CHARLOTTE V. VERIFIED CUSTOMER
Was promised I would receive next oil change free of charge in recognition of ‘recommended’ services being performed when I had requested only ‘required’ maintenance. Did not receive promised text message with confirmation of complimentary oil change. Will contact Ford USA for opinion on ‘requirement’ as stated by Grapevine Ford to change Explorer transmission fluid and coolant at 30k miles in vehicle operated under normal conditions, since this appears to conflict with owners manual.
12/1/2018
CHANCE L. VERIFIED CUSTOMER
Jason and rest of staff were great to work with. Responsive and professional throughout entire service process
12/1/2018
Chuck H. VERIFIED CUSTOMER
Tony is why I keep coming back to for service, always a pro. Today, his coworker jumped in and handled my checkout while Tony was with another customer, didn't get his name but I was driving off within 15 mins. Awesome.
I was horribly disappointed, however, to receive a call from the sales department this evening trying to talk me into trading in my Xterra and getting a new car. I don't appreciate unsolicited sales calls, and I've expressed this to employees of your dealership previously and have been told my name would be removed from the call list.
It's a shame that your overly aggressive sales group casts such an ugly shadow over Tony and the rest of the service department personnel.
Chuck H