Ronnie was very responsive and thoroughly investigated and resolved our car problem. Honest and patient. Thank you Ronnie & Miguel!
12/1/2018
RAHUL A. VERIFIED CUSTOMER
Eric was very helpful person. He took care of my car
12/1/2018
Michael L. VERIFIED CUSTOMER
Great service !! Thank you !
Mike
12/1/2018
Graciela G. VERIFIED CUSTOMER
I was a rather dissatisfied customer with the fact that I took my car in on Tuesday and on Wednesday Luis contacted me to let me know they needed one more day to know what the problem was exactly. I heard nothing on Thursday, I text him & got no reply, therefore I called & found out he was off that day that is why I received no reply. I was helped by Mike **** who told me some things were being done to the car & he was not sure when it would be ready. So I decided to go & get the rental at around 1pm & had to go rent the car from enterprise because there were no more cars, which Luis had assured me he would leave it reserved for when I decided to go rent it. I left enterprise around 2pm only to receive a call at 5pm that my car was ready and I could pick it up before 7pm. I felt very upset because I took an Uber over there to get the rental then a few hours later I was told to drive back. It was a waste to get the rental when my car was going to be ready in a few hours which I understand was impossible for you to know but nonetheless I felt there should’ve been better communication between the mechanics and the service department.
12/1/2018
David B. VERIFIED CUSTOMER
Everyone was very kind and generous and polite. A very professional organization.
12/1/2018
Bill R. VERIFIED CUSTOMER
Evan is great.
12/1/2018
ANGEL F. VERIFIED CUSTOMER
Mike was wonderful....thank you!
12/1/2018
Odette D. VERIFIED CUSTOMER
RJD is my Lexus service “go to“ person. He’s always extremely courteous, kind and helpful and I know I can trust him to follow through on whatever service my car needs. I also appreciate the updates he sends me during the time my car is being serviced.
Odette D
12/1/2018
Carlos D. VERIFIED CUSTOMER
Jonathan and Luis were great, this is my 3rd time coming here and every time I leave very satisfied, Jonathan was very easy going he made every thing simple and quick.
12/1/2018
Stephanie P. VERIFIED CUSTOMER
Thank you Daven for helping me today with my service! You have great customer service and are always attentive to what I need. Thank you again.
12/1/2018
JOEL F. VERIFIED CUSTOMER
Everything was good
12/1/2018
Clifford H. VERIFIED CUSTOMER
Loved the fact that you provided free Uber . Thank you .Mr. **** was friendly . Polite . And made sure to answer all my questions .
12/1/2018
Derek W. VERIFIED CUSTOMER
Kenneth was attentive and provided excellent customer service.
12/1/2018
Joel L. VERIFIED CUSTOMER
Eric was awesome explained very well what I need to do in order for my vehicle to keep running
12/1/2018
DAWN F. VERIFIED CUSTOMER
Nick was great
12/1/2018
Cristina L. VERIFIED CUSTOMER
George was helpful, timely and a good communicator about my car.
12/1/2018
MIKE B. VERIFIED CUSTOMER
Jesse went above and beyond with me as a customer! He has a great customer service personality! And did everything he could to keep me as a customer, I will be not only using Midway again but will be calling Jesse as my customer service representative. Great job Jesse!
12/1/2018
James W. VERIFIED CUSTOMER
Great service. Thank you
12/1/2018
Sue R. VERIFIED CUSTOMER
Bridget was very thorough and personable. She was knowledgeable as well.
12/1/2018
Bob S. VERIFIED CUSTOMER
Great service service agent was great to work with I will recommend you to anyone thanks again