Berkshire Hathaway Automotive Group

Lauren was very professional n helpful

Pete was extremely nice, knowledgeable, and a pleasure to work with.

Pete was a pleasure to work with. He has earned my business moving forward.

You’re the best, Pete! You always take great care of me! THANK YOU BROTHER!

Great people

Andrew was very helpful and great I really appreciate the way he treats his customers and the way he treated me

Hugh is the best and I would recommend Abott, to family and friends. But if the SALES Department at midway calls me ever again house or cell / work phones I will never buy a vehicle from midway again... Thanks again Hugh Abott.

Derrick did an outstanding job of taking care of me when I brought my Jeep into car dealership. He made sure I got a rental car and was very timely with repair. I would recommend Derrick to s\be my rep next time I get Jeep serviced.

Issac and Gus are the main reason I enjoy going to your dealership. I feel welcomed and thoroughly supported throughout my visit, especially when I know very little about cars. Thank you to them both!

If this is regarding the warranty work that was done on my Jeep SRT... After the 5th contact attempting to get warranty work done under the 3 month 3k mike warranty sold with CPO vehicles at Airpark, I was able to get my issue covered courtesy of Chris (F/I) contacting the director of the dealership to pass me off to the service manager. All other staff including and not limited to sales associate (Joana), sales managers in front left office, and service staffing were incompetent to help me in any way shape or form. Sales associate blatantly lied to me as if I had already purchased vehicle and I was of 0 importance afterwards, talked down to by the sales managers, and simply told to find out how to get coverage on my own by the service employee under the 3 month 3k mile warranty sold with vehicle. When I dropped my Jeep off for service I had just washed, waxed, and detailed it. The service department had the vehicle for a little over 24 hours and gave back the vehicle with loads of brake dust all over the wheels, water marks all over the paint and windows, and dirt on the interior floor of the vehicle. That was managed in 24 hours, scared to see what would come of a serious service job. All in all, my family and friends have purchased multiple vehicles, SRT Jeeps, Demon, Wranglers, and Porsche Macan S from this particular dealership. If I would recommend this place to another? Most likely at this point I would say no. I was pleased with the sales process and help I received in the initial greet and prior to purchase, well tuned machine in that matter, however follow up and customer service post purchase was one of the worst retail experiences I have ever received. I hope this is addressed internally. I am not someone to write reviews but after being contacted half a dozen times to write one, here it is...

Johnny did what he said he would do. He called & gave me updates. I

Very pleased with my service appointment. Unfortunately waited for the duration of my service appointment for the cafe. Apparently the worker forgot to make my order. I ended up asking for a refund for my sandwich since my service appointment was completed before my sandwich.

Josh Matteucci did an excellent job of getting my car in and out when I needed to have it serviced. I appreciated the updates Josh provided on the progress and ETA. This helps me plan my day which is great. Josh was very knowledgeable and was able to explain my question about my car in simple English that I could understand. I appreciate this kind of service and it's what keeps me coming back to Grapevine with all my cars (purchased 3 from Grapevine) needs. Thank you

Pete R is very customer service oriented and truly cares about all customers. He is the reason I keep coming back to Quick Lane.

Andrew did great and made my experience simple and fast. 10/10

All be back!

Jeremy is an exceyservice advisor. He really strives to make every customer feel important.

Your service manager was very helpful, professional, and extremely accommodating.

fast, friendly, amd efficient

Excellent service