John was really great! Did exactly what was needed and kept me informed on what was happening!
2/22/2019
Rich S. VERIFIED CUSTOMER
George Chacko is an excellent service writer... had services performed on a timely basis and was courteous when l came to pick up my car ...
2/22/2019
Hearld F. VERIFIED CUSTOMER
Michael was great
2/22/2019
COREY R. VERIFIED CUSTOMER
Great service
2/22/2019
Sharon H. VERIFIED CUSTOMER
Ordered part had it shipped overnight already came and and replaced
2/22/2019
SEAN M. VERIFIED CUSTOMER
Great service from Pete ... Ford Grapevine need to ensure a cars cleaned and vacuumed after service, it’s just good practice.
Pete did advise me if this so I know it’s not his issue ... it’s a an operational think that should be addressed.
Once again - thank you
2/22/2019
Julie S. VERIFIED CUSTOMER
Chris did a great job.
2/22/2019
Kim D. VERIFIED CUSTOMER
Debbie was professional and pleasant but bottom line is the problem I initially brought my vehicle in for was not completely fixed, and my window tint I just had installed in January was ruined when the inspection tag was put on.
2/22/2019
Dewayne L. VERIFIED CUSTOMER
Never been more satisfied with a dealership. And The service department is top notch. I’ve bought 4-5 cars at Grapevine Ford and always felt good about it.
2/22/2019
Tanya D. VERIFIED CUSTOMER
Eric is a kind and knowledgeable service advisor.
2/22/2019
Todd H. VERIFIED CUSTOMER
Michael was both friendly and professional. Couldn’t ask for more! Thanks for the great customer service.
2/22/2019
Nick F. VERIFIED CUSTOMER
Prompt service on time
2/22/2019
Jim E. VERIFIED CUSTOMER
Josh was very helpful in the many things my truck needed done and he took great care to make sure that everything was good to go.
2/22/2019
Marcos C. VERIFIED CUSTOMER
Great customer service. Eddie is always great and helpful. Straight forward guy
2/22/2019
Edward T. VERIFIED CUSTOMER
Bridget was very professional , Polite and sweet
2/22/2019
Stori O. VERIFIED CUSTOMER
Working with Pete was really helpful and proficient
2/22/2019
Eric F. VERIFIED CUSTOMER
Aaron was very helpful with my problem but unfortunately the service technician couldn’t find the problem.
2/22/2019
Brad D. VERIFIED CUSTOMER
Alfredo has been helping us at Grapevine for 2 or 3 years and I’m always happy when he is there to help us with our service. We never have any hiccups when he is taking care of us. He is a great asset to your dealership and hope he is there for years to come.
2/22/2019
Jared W. VERIFIED CUSTOMER
Andrew did a great job with communication and was very friendly. Great job
2/22/2019
Peggy G. VERIFIED CUSTOMER
I was kept informed on its profess and all service done