Brian Dunnewin was very helpful and efficient. I plan to always select him for any future service needs.
6/22/2019
SHAWN R. VERIFIED CUSTOMER
It was frustrating that my vehicle was there for 9 days. It basically sat there for 6 or 7 days waiting to get in to check on some issues.
Then my vehicle was returned with 9 mikes left in tank. When they picked it up from my last Wednesday it had a little over 100 miles. I expected it to be low but not on fumes. And the fact that the valet didn’t even warn me. Luckily I went to get dinner that night and took it to fill up but was down to 6 miles by the time I made it to a gas station. If I had not I would not have made it during rush hour this morning.
Lastly, my car was washed but horrible job. Still dirty around the tailgate and windows all spotty.
This is one of the worst experiences I’ve had when having my car serviced. But maybe I’m spiked after using Sewell for 5 years. At this point I’m not sure I want to use Grapevine Lincoln again for service. Or to lease my next vehicle if I stick with Lincoln.
6/22/2019
REGINA V. VERIFIED CUSTOMER
Excellent and friendly Service, Excellent Communication. Thank You for your awesome service.
6/22/2019
Deena L. VERIFIED CUSTOMER
Brenton goes above and beyond !!!! Thanks Brandon!!!
Deena Matney-Loge
6/22/2019
Greg L. VERIFIED CUSTOMER
Laura was very helpful in clearing up a misunderstanding on timing needed for this job. I had a infant with me because I thought it was a 1-2 hr job. She got my vehicle in right away and made sure it was complete in a very timely manner. She's a great asset to your organization.
6/22/2019
Jonathan B. VERIFIED CUSTOMER
They were very polite and helpful. Great customer service!
6/22/2019
Mike B. VERIFIED CUSTOMER
Everything was taken care of as usual.?????????
6/22/2019
Paul G. VERIFIED CUSTOMER
Pete always remembers me and knows what I like. Fast and thorough service. He even ran my super dirty truck through the wash bay twice before I got there. I Love dealing with Pete and Grapevine Ford
6/22/2019
Jennifer P. VERIFIED CUSTOMER
Very friendly and knowledgeable. Went over and beyond
6/22/2019
Sharon B. VERIFIED CUSTOMER
Debbie is very nice and professional. She did us a great job.
6/22/2019
Mark M. VERIFIED CUSTOMER
Missing my WeatherTech bed liner.....
6/22/2019
Darla A. VERIFIED CUSTOMER
Pete was awesome and greeted me promptly when I arrived!
6/22/2019
DAVID F. VERIFIED CUSTOMER
Good job!
6/22/2019
David T. VERIFIED CUSTOMER
Kept me posted and did exactly what she said she was going to do
6/22/2019
Marian E. VERIFIED CUSTOMER
You all and Aaron are always terrific. Thanks for the great care of my van. I love my van and you guys make it trustworthy. Mbe
6/22/2019
Heather W. VERIFIED CUSTOMER
Aaron is one of the best advisors and I depend on him to guide me on my cars needs. He never steers me wrong and stays in touch throughout my service. I love Grapevine Ford (and Aaron!)
6/22/2019
Douglas C. VERIFIED CUSTOMER
???????? Well done!
6/21/2019
Michael O. VERIFIED CUSTOMER
George the service man was great!
6/21/2019
Gary C. VERIFIED CUSTOMER
The work done was great and the service advisor was very good. Was very happy to see the front seating area was vacuumed and the Edge was washed and dried.
What I don’t understand is, why the people doing the service have to mess with stuff. Move the drivers seat, lay back the passengers seat, change the radio, etc. I don’t see that any of this is necessary to complete an oil change and tire rotation.