The staff was very friendly and helpful, good service.
6/23/2019
Brittney P. VERIFIED CUSTOMER
Always amazing service thank you
6/23/2019
David F. VERIFIED CUSTOMER
Pete was great keeping me informed about my Truck. He made sure everything was completed correctly before having me pick the truck up. I will start using Pete for my new advisors.
6/23/2019
Carla H. VERIFIED CUSTOMER
Customer Service at the beginning was poor, I drove up in a Toyota and my son behind me in the mustang and the service man told me i needed to go down the street I was at the wrong place. Finally a lady came and got me with my service provider and that went great. When calling the number on Google for service they for 4 hours said no one could take my call that they were all busy, finally called the dealership and talk to someone.
6/23/2019
Steven C. VERIFIED CUSTOMER
Management needs to pay attention to simple scheduled appointments. An oil change should be a quick service with a scheduled appointment. In my case a simple oil change with an appointment for 8:00 a.m. was completed at 10:00. Am oil change with an appointment should not take 2 hours. Alfredo made it right, so in the end I was completely satisfied, but it was close. I much prefer the dealer even for oil changes when the price and timing is competitive, but it has to be competitive.
6/23/2019
Jeffrey W. VERIFIED CUSTOMER
Andrew Shannon provided excellent service as always.
He goes well above and beyond for the customer.
Highly recommended
6/23/2019
Linda N. VERIFIED CUSTOMER
Great service with a smile - thank you!
6/23/2019
Ronald P. VERIFIED CUSTOMER
As usual Aaron took care of our concerns with his usual professionalism and courtesy, keeping us updated from start to finish.
6/23/2019
MONTARA J. VERIFIED CUSTOMER
Pete was awesome
6/23/2019
Lori F. VERIFIED CUSTOMER
Austin and the entire team are very nice. I will be buying another vehicle from reliable and recommend the service department to my friends.
6/23/2019
Tami S. VERIFIED CUSTOMER
My truck is only 4 years old and gm would not cover the cost to fix the third brake light that is the second truck same issue! Then you all cleaned the head liners and not clean up the mess on the window! I have been a good customer I have bought six vehicles in the last 10 years from you guys and not very happy with the last purchase probably going to be the last time I do business with Big Lotts due to carelessness of my property and not having GM cover an issue on a 4 year old truck not cool!!
6/23/2019
Greg V. VERIFIED CUSTOMER
Mr chance was awesome, friendly and took really good care of us
6/23/2019
ARUL M. VERIFIED CUSTOMER
This is my first time at grapevine ford. I will be coming back again and recommend to any one.
6/23/2019
Lonny A. VERIFIED CUSTOMER
Great Service
6/23/2019
David B. VERIFIED CUSTOMER
Pete is the best, he always takes care of me!
6/23/2019
Jean Paul. VERIFIED CUSTOMER
Never got a call that my vehicle was ready I had to call and call for 45mins very unhappy with service call
6/22/2019
Carole C. VERIFIED CUSTOMER
Excellent service!
6/22/2019
CLIDE M. VERIFIED CUSTOMER
Josh was great , my vehicle was ready before the promise time and the work performed was done correctly. Will always return and hopefully Josh will be my future advisor.
6/22/2019
Ginger B. VERIFIED CUSTOMER
She kept me up to date on all services I. A timely manner. Appreciate her service and was very helpful.