Jason was amazing. Very attentive, he is a real asset to grapevine ford.
6/27/2019
Michael S. VERIFIED CUSTOMER
Tho i did not receive a vehicle report from the multi point inspection, detailing wear on tires, brakes, etc. Have always received one before with my service. I call Alfredo today in that regard, left a voicemail and have not received a response yet.
6/27/2019
Wanda N. VERIFIED CUSTOMER
Mr. Leiniger continues to take excellent care of my car. He is the reason that I continue to bring my car to Grapevine for service.
6/27/2019
Perry T. VERIFIED CUSTOMER
He was very customer oriented
6/27/2019
Eric C. VERIFIED CUSTOMER
I feel as if the dealer is not honest. I brought my truck in 8 months ago for a coolant leak. Spent $1400 for the repair. Came in after a trip to Lubbock with a check engine light. Also previously looked at. Anyway, dealer stated that I needed a O2 sensor, $600, really? And also needed cooling system worked on as there was a leak??? There is no leak, just spent $1400 to fix. I am under and all around that truck weekly. Really sad that you all didn't even look at the maintenance records before stating I needed a repair that was completed 6 months earlier. I will never bring my truck back. Will also tell everyone I know how my experience was.
6/27/2019
Tim B. VERIFIED CUSTOMER
Fantastic
6/27/2019
Nicole V. VERIFIED CUSTOMER
Pete has always been extremely helpful and the service we receive is the reason we drive farther to come to Grapevine instead of using the dealership right down the street from us!
6/27/2019
JAMES R. VERIFIED CUSTOMER
Thanks Josh!
6/27/2019
ADRIANA R. VERIFIED CUSTOMER
He is wonderful, love his ability to sole solve things...
6/26/2019
Kanielle R. VERIFIED CUSTOMER
Eric is awesome!
6/26/2019
Janet H. VERIFIED CUSTOMER
This car is the first time I’ve used Reliable for all my maintenance needs and I’ve been extremely happy with the excellent service everyone has provided. Everyone I speak with is friendly and helpful with anything that I need!!
6/26/2019
Paul J. VERIFIED CUSTOMER
Mr Roshell is very helpful. I called him several days earlier to make my appointment and tell him what needs to done to my Escape and was very helpful answering my questions. The day of service Mr Roshell, once again, was very helpful answering questions. I received several text messages during the day updating me on the service being performed. Received a text message that my vehicle was ready for pickup and when I arrived he was there at his desk waiting. He walked me to the cashier and explained the bill step by step. Very nice ladies working in the cashier department. Mr Roshell did an outstanding job. Thank you very much Paul J
6/26/2019
BROCK F. VERIFIED CUSTOMER
I think Chad was great and I appreciate his time. However I only came to this dealership because of my complimentary zaktek application and because I thought I was getting an oil change for $40, it ended up being $65 and my car didnt qualify for the coupon. I think your dealership is as shady as they come and I will only come back if I absolutely need to due to my warranty
6/26/2019
Jason C. VERIFIED CUSTOMER
Awesome customer service, I’ll be back soon for my next vehicle purchase!
6/26/2019
Steve W. VERIFIED CUSTOMER
Brian did a great job and was a huge help. Next time I will schedule my service with only him.
6/26/2019
Rals K. VERIFIED CUSTOMER
Well done
6/26/2019
Jerry M. VERIFIED CUSTOMER
Good job, I can tell Bob takes pride in his work.
6/26/2019
Kenneth S. VERIFIED CUSTOMER
Great service. You have a gem in Service Advisor Sheilah Keilman!
6/26/2019
Paula K. VERIFIED CUSTOMER
Service was fast and efficient. Everyone was kind and helpful