Berkshire Hathaway Automotive Group

Car was dropped off at 6:45am for oil change, a rattle in engine and zaktak paint protection. Received call at 8am asking about rattle. At 1p, text to check status of car and was told waiting on a technician and car wouldn’t be ready till 4 or 5. Due to work schedule, had to go pick up car, was told technician hasn’t looked at car and zaktak wasn’t completed because we didn’t leave the car long enough. In talking to the service advisor and manager, was told they could send a technician right then; though paperwork said a tech had already looked at it. Unable to confirm if a tech really looked at the vehicle or not. I was told if the Dodge dealer is quicker to get through, maybe I should take the car there instead. Second time we’ve been through service and both times were disappointing. Service advisors and managers don’t respect people’s time and expect you to leave a vehicle in service from open to close.

Pete did a great job and kept me informed of where my truck was at in the service process. Will be working with Pete again.

Great service! Thank you.

Great service as always would never go anywhere else

Excellent service

Victor was awesome. However when I made the appointment I asked for the $19.99 FB special oil change. I didn’t need anything but an oil change. I was a little under the weather when I came in due to seasonal allergies so I wasn’t thinking when he quoted me the price. I just wish someone on your end paid attention to what the customer asked for. Because sometimes our heads are somewhere else and I ended up paying double what I expected at an inconvenient time.

Jason helped and checked on our recall concern. He will be our service advisor from now on.

Everyone one is so nice and take great care of me and my vehicle everytime i come. I look forward to coming in and being given great service. Its a standard that yall live up to very well. Thank you

Great Service

He is very honest and provides me with all the help i need it. He also provide me the best advices to keep my car in a good shape.

Efficient quick service!

Excellent Service

good service, friendly people

Took awhile to find out what was wrong and 3 tows later,but bob took care of things thank you

Pete was great from beginning to end. Also the people that always work on my car. I depend on my car everyday and it’s performance so thank you to everyone. Please tell Pete I appreciate him taking the time to explain information to me. It’s the little things so Thank you so much.

Always enjoy working with Chance. He does a great job of keeping me informed about my vehicle and the service, plus it is clear that he desires to do everything possible to make the experience great

Very friendly and outgoing. Teated the customer with respect and was very attentive to my request and questions.

Great communication and customer service!

Awesome place :)

I purchased my jeep on June 20, 2019, just a few days ago. Within a day or so I tried to subscribe to Sirius XM radio. The connection would not go through, and after nearly an hour with technicians on the phone, I was advised by them to return the car to the dealer. I returned the car last Monday, and it was at your dealership all week. No progress solving the problem. Regarding Jason, he seems to be a nice guy, however his communication skills - in my view - are significantly underdeveloped. The only way I could finally get him to return a phone call or a text (most of the time) was to drive to the dealership and walk to his office and see him face-to-face. He also seems like a pretty knowledgeable person, but as far as being on the receiving end of his communication style. Horrible. And I have communicated that to him as well. He apologizes, but throughout the entire week the communication was so poor I decided to go directly to the service manager. The car is still without an operating SiriusXM radio station. I will be bringing It back tomorrow, but will not work with Jason again. Perhaps some training in communication with customers would help? I am a bit surprised that after having the jeep in the service department for one full week that a radio reception problem could not be resolved. At this point I wonder whether the skills necessary to fix the problem exist within the service department itself. Dr. Mike Vandermark ****-****-xxxx