Great service man and your guy in customer relations was great always have friendly people when I come up there
7/11/2019
Brock C. VERIFIED CUSTOMER
Brittany Barrera really stepped up and show me and my wife what Chevy customer service is all about and we really appreciate that and will be using her again I am sure of it.
7/11/2019
GWEN S. VERIFIED CUSTOMER
The vehicle did not duplicate the problem again so therefore nothing was fixed. I get that and I understand that. However, she was so busy that she wasn’t able to get to it till the 2nd day and then there was no communication until I had called 3 times and left 2 voicemails and a text message. Text alerts were set up but never used.
7/11/2019
GLORIA B. VERIFIED CUSTOMER
Hugo was very helpful. I have left two
messages for him this week to schedule
The repair needed but he has not returned
my phone call. Is he on vacation or sick?
Gloria
7/11/2019
Tanner B. VERIFIED CUSTOMER
Andrew was just simply amazing. His knowledge of my truck and parts and issues was above par. His customer service was top notch. In fact when I come back to Grapevine Ford I don’t want to deal with anyone else. 5-1/2 stars for gim
7/11/2019
Russ W. VERIFIED CUSTOMER
Outstanding service demonstrated throughout the recall work performed on my vehicle and keeping me informed every step along the way.
7/11/2019
Carolyn V. VERIFIED CUSTOMER
Very impressed with the new routine.
7/11/2019
SUSAN F. VERIFIED CUSTOMER
Pete Roshell is the best customer service partner/executive I’ve experienced. He completely went the extra mile in supporting me and my needs. Also, I pay attention to how people treat not only me, but their own colleagues. Pete is the definition of integrity...always doing the right thing no matter who you are l, what your doing, or who you are talking to. Grapevine Ford is very fortunate to have Pete on their team interfacing with customers. Simply put, people will come back because of a Pete.
7/11/2019
GEORGE M. VERIFIED CUSTOMER
Laura
Is an asset to your company give her a raise, she is very professional and very customer service oriented.
All good. Thank you
Regards
GEORGE M
7/11/2019
Karen H. VERIFIED CUSTOMER
Good job
7/11/2019
LOIS O. VERIFIED CUSTOMER
Andrew solved all my problems. I really appreciate the follow up for all the items needing attention. Excellent service!!!
7/11/2019
Kevin L. VERIFIED CUSTOMER
They did a great job. Quick and professional!
7/11/2019
JERRY H. VERIFIED CUSTOMER
Great attitude, very friendly and went the extra mile to take care of me.
7/11/2019
JIMMIE B. VERIFIED CUSTOMER
Bob is great and is an outstanding representative for your dealership.
7/11/2019
Mitchell M. VERIFIED CUSTOMER
Josh made sure everything was completely taken care of.
7/11/2019
IAN B. VERIFIED CUSTOMER
Miguel did a fantastic job and provided exceptional customer service!
7/10/2019
Richard C. VERIFIED CUSTOMER
Thanks, great job
7/10/2019
Mindi K. VERIFIED CUSTOMER
I've been told multiple different things regarding my car. No answers I have actually get answered. I don't get follow up calls when they tell me they will. It's been in and out of the shop multiple times and I'm completely fed up. When it messes up again, I'll be taking it elsewhere and will NEVER buy another vehicle from here