Very professional person, respectful and he knows what he is doing as an advisor. This is a big asset to Nissan dealer. Hope you have more like Mr. Vasquez.
7/12/2019
Cesar F. VERIFIED CUSTOMER
Had great service when I arrived Chris was busy this gentleman name Jonathan came up did the report to process my truck for service But Chris was the one that came and advise me that my truck was done also want to compliment your car wash staff they did an excellent job on my truck very pleased with the service and the cleaning. Thank you
7/12/2019
Eduardo A. VERIFIED CUSTOMER
Great customer service. Thank you!
7/12/2019
Cindy L. VERIFIED CUSTOMER
Great Job...
7/12/2019
Christopher E. VERIFIED CUSTOMER
He did great keeping me informed
7/12/2019
Chris K. VERIFIED CUSTOMER
Jason is a new service writer to me. He’s done a fantastic job I’m very pleased
7/12/2019
Larry S. VERIFIED CUSTOMER
No feedback through out the day. Tried texting and calling several times with no response... Waited 15 minutes upon arrival with no one waiting in front of me—-to be seen. Finally very expensive and told I had to wait over two weeks for minor trim work. Laura was not present even when paged several times when I came to pick up my truck. I had to get help from some one else to move my truck out of garage... I had to maneuver around several vehicles just to exit... one of the worst customer service experiences ever.
7/12/2019
John K. VERIFIED CUSTOMER
5 star ?????
7/12/2019
Tiffani J. VERIFIED CUSTOMER
Super friendly ????
7/12/2019
Christy G. VERIFIED CUSTOMER
Sean was excellent in helping me through the Recall of the Steering gear on my 2017 Camero. He was quick to order the parts and quick to let me know of some additional adjustments which Chevrolet made to the steering gear recall. And when the part came in with the electrical component broken, he quickly arranged for me to have a loaner vehicle while we waited for a new steering gear to be ordered and put on my car. Sean stayed in contact with me throughout the entire process. He was always very cheerful and helpful as well as reassuring and I am most pleased with my Sweet “Sassy Annie” Camero!
7/12/2019
DREY A. VERIFIED CUSTOMER
Great service
7/12/2019
Paul G. VERIFIED CUSTOMER
After a really bad experience at Five Star Ford in North Richland Hills, I decided to give you a try. So glad I did! Excellent customer service!
7/12/2019
Roger R. VERIFIED CUSTOMER
Robert was very friendly and helpful. He made the whole process quick and easy. I will be asking for Robert from now on to help me with any service needs in the future and hope to he is around for a long time with grapevine ford. Best experience I’ve had in recent visits with your dealership.
7/12/2019
Mac M. VERIFIED CUSTOMER
I felt ignored. Could never get ahold of anybody and I felt like I didnt achieve anything by the time I payed for the diagnostic.
7/12/2019
Gary S. VERIFIED CUSTOMER
Jody was the best, she worked very hard to get my truck in and out of the service department as fast as possible.
7/12/2019
Whitney S. VERIFIED CUSTOMER
Great sense of urgency on getting my car fixed, and I really appreciate the service.
7/12/2019
Linda P. VERIFIED CUSTOMER
Will try to do the survey when I get it. He was fantastic on helping me.
7/12/2019
Daniel E. VERIFIED CUSTOMER
Sean is awesome. If you were less expensive, I'd send him more business.
7/12/2019
Steve M. VERIFIED CUSTOMER
Jody was very helpful and did an excellent job of communicating with me before and during my vehicle repair.
7/12/2019
Arthur R. VERIFIED CUSTOMER
Aaron consistently provides personalized service, and really makes you feel “taken care of”