Berkshire Hathaway Automotive Group

Eddie was wonderful, he was very thorough and helpful. Kudos to you for employing someone so helpful. He does great follow up too.

Attentive and successful

It’s not directly towards anyone at all just very irritated. I bought a Vehicle (2016 Ford Edge) from you guys June 30th and I’ve nothing but problems with it since. My wife and I love the vehicle so far the 2 weeks we’d had it home since we’ve bought it. There’s a noise in the front wheels that sounds like wheel bearings, something dragging, rocks in the rotors, or something in the same nature that they somehow can’t hear when they ride in the vehicle when the noise is plain as day (every single person besides the “6” people that rode in the vehicle with me can hear it except them. I’m running into a Surging problem at Idle when filling up the gas tank to 100% sounds like an EVAP problem to me. But the main issue is that I have 2 problems with my vehicle (which I bought it with these problems) still aren’t fixed and I feel as if they aren’t taking them seriously. I feel like they aren’t taking the actual time to diagnose what’s going on. I’ve been very polite every time even know I want to let me anger out. I build race cars in my spare time so I can guarantee I could find the problem if I actually took a look at it but I bought the vehicle with a warranty from MPP and the dealer warranty that came with the vehicle so I don’t feel like I should have to do the leg work for the techs.

Sean was friendly and very helpful about getting my car fixed and ready to go in a timely manner

Porters were great. Appt was at 9. Service advisor absent. Service mgr was in office and should have been helping me. Eddie, service advisor finally was free and helped. Went to lounge area to wait for shuttle. Driver was just leaving for a run. Waited 40 min. Upon return was told another 30-45 min. Called husband. Was told 1/2 day for recall work. Car stayed over night. So this was not your best. I took my husband’s truck to Dodge for recall work. Was met promptly at car. Was given loaner and service completed in stated time. You need to take a lesson from them on great customer service.

Eddie is always helpful and nice.

Great job as usual!!

He provided exceptional service looking forward to working with him in the future

I come to this location from Inglewood, CA because Brian Guillen provides great service and gives me all the information I need so my car is running the way it is supposed to be.

Eric, like always super professional and very knowledgeable. Dropped off my car for regular maintenance and was returned as promised.

Repairs were fine. I was charged over 60.00 for “disposal fee” which I feel is a total ripoff. You guys did pay anything near this to dispose of the part replaced.

No worries ????. That would be great

We had a great experience. We just needed a new key fob and when I called your dealership, they were helpful and got me all set up. When we arrived to get the fob, we were treated very well. I appreciated the LYFT service while we waited.

Tony fears has helped me with all of my service issues for my 2014 Nissan versa

Rimmel was amazing! Courteous, knowledgeable and provided the best service I’ve ever had at Airpark

I have taken my car to Airpark service dept at least 5 times for the rough shifting transmission. It has never been fixed. It still has a kick as if a car has hit the rear end of my car. What else can be done with this issue?

Great service friendly knowledgeable staff. Well trained and efficient.

Tony Fears continues to be professional and understanding of our automotive service needs. Thank you!

Jonathan is very nice everytime I come in

Great service!