Not Jorge’s fault, but every time I go to any Jeep dealership it’s a headache. This is the 3rd time between three different dealerships and 5 different appointments I had to to return because the needed part wasn’t available. I’m likely just going to sell my Wrangler because it hasn’t been anything but a time and money sink, and it’s barely over 30k miles!
8/11/2019
Jose F. VERIFIED CUSTOMER
Chris was very helpful telling me what service I need for my car
8/11/2019
Kim H. VERIFIED CUSTOMER
Hugh did a great job communicating on the status of my truck. Appreciate his good work.
8/11/2019
Shawnetta T. VERIFIED CUSTOMER
Jesse was very informative told me exactly what he would be doing to service my vehicle and what to expect in the future. His service was great
8/11/2019
Cynthia I. VERIFIED CUSTOMER
Awesome service of Brian
8/11/2019
Austin D. VERIFIED CUSTOMER
Mike was great! No complaints
8/11/2019
La Rhonda. VERIFIED CUSTOMER
Greetings,
Brian provided great customer service. He was patient,knowledgeable,and helpful. I've been in the customer service business for over thirty years. Brian is sincerely nice. It was worth the drive. Respectfully, Ms. La Rhonda
8/11/2019
Derrick L. VERIFIED CUSTOMER
Thank you for the quick and exciptional service once again
8/11/2019
ROB R. VERIFIED CUSTOMER
Pete handled everything professionally , great job
8/11/2019
Don T. VERIFIED CUSTOMER
What should of taken half a day took two full days. Aaron was not at work yet the morning we brought the truck in, which was scheduled for that day and there was a lot of chaos. Stood inside the garage for awhile before someone decided to help us. Seems as if our particular vehicle keeps having door lock issues. If it continues then I guess I’ll have to start purchasing A different brand of vehicle. We have a ‘07 Tahoe and never have had any problems with the doors or remotes. Still using the original battery on the remote.
8/11/2019
JEFF L. VERIFIED CUSTOMER
Wish we could have had our recall service performed that we had scheduled our appointment for. Aaron did at least have our Zaxtech service taken care of so it wasn’t a wasted trip. Disappointed it took 4 calls to schedule this appointment and recalls were not done on Explorer.
8/11/2019
Laura L. VERIFIED CUSTOMER
Pete was very helpful and provided excellent customer service!
8/11/2019
Charles S. VERIFIED CUSTOMER
Aaron did a great job. Best service adviser at Grapevine Ford
8/11/2019
MIYEONG J. VERIFIED CUSTOMER
I appreciated the overall customer service provided by Bridget. I do have some after work feedback once I received my vehicle that will be discussed with Bridget. There are some post work difference in my vehicle that was not there prior to the service.
8/11/2019
RAYMOND B. VERIFIED CUSTOMER
Pete did a very good job getting me processed and communicating with me on a very busy day in the service dept.
8/11/2019
Betsy H. VERIFIED CUSTOMER
Two days to get service and founnd a part left in floorboard. Mr luna and girl at counter were nice. But the service people need to improve
8/11/2019
Joyce J. VERIFIED CUSTOMER
Excellent service... and knowledgeable!!!
8/11/2019
Jamie B. VERIFIED CUSTOMER
Fast friendly service, everyone was helpful and knowledgeable
8/11/2019
Perry T. VERIFIED CUSTOMER
He was very customer oriented and kept me informed every step of the way
8/11/2019
Susan B. VERIFIED CUSTOMER
Chad Blatt was very efficient and professional. What was estimated to take two hours only took one. Great surprise!