Berkshire Hathaway Automotive Group

Christian is very informative

I love going to this Dodge dealer Sheila is fantastic helpful knowledgeable and always keeps you informed

Kenneth was extremely polite, friendly, professional, and helpful.

Thank you Chad & team for always working hard to get our cars fixed right!

The service was wonderful... the cleanup on the inside of my truck was not... there was sticky glue like material on my radio face, passenger handle and on outside of window...I’ve cleaned it up... but it was the first time I have been disappointed...I didn’t notice until I was 1/2 way home... but Tony Fears is awesome! That is the reason I come back... it is due to his ability to get work done on my truck!

Charlie is the greatest

Jon was very helpful and courteous

I had the best customer service from Sheila. She is an outstanding member of the Jeep team.

Logan has done a good job in getting information on repairs needed on my Jeep.

Im still waiting on my car to get fixed and he told me to take my business somewhere else

Thank you to Robert for going above and beyond with his actions to show how much he cared about Midways customers of being satisfied

I had an appointment on Friday for an oil change. As my mom was dropping my car off Thursday night the check engine light came on. I got a call from Jody Friday morning that she got my car and would need more time to run a diagnostic check. I tried calling her back in the afternoon and didn't hear from her again until after end of business. She told me nothing had been done to my car all day and that she was only aware of the check engine light. I called back later to remind her of my 9am oil change appointment that was made and couldn't reach her. The next day I called Pete Roshell, he took care of everything for me and got me a rental car. Unfortunately he was unable to transfer the ticket because it was across departments. Jody called me Monday to let me know that my car was being taken care of and what the diagnosis was and the part needed was ordered. Then Tuesday evening I got a voicemail around 5 that my car was done and Jody wanted to make sure I was going to be in before close. I called back soon after and left a voicemail that I would be in around 6:30. I showed up and no one on the service side was there and Jody was no where to be found. At this point I walked across to the Quicklanes side and was immediately helped by Andrew Shannon. Andrew grabbed my ticket and informed me there was a $100 deductable that I was never made aware of by Jody. Jody told me the MPP plan I had was covering everything. Now I understand this is part of my maintenance plan and you have no control of this, but I would have been nice to have been informed prior to picking up my car. Andrew took care of me, got me checked out and my car back to me as quick as he could. Andrew also left a note for Jody to call me today, 8/14, as I was upset about the deductible and I have yet to receive a call. I'm very disappointed in the lack of follow through with the service of my vehicle. This caused a great inconvenience to my family as I was out of town. I will think twice about brining my car to Grapevine for anything other than Quicklane services.

Always a great experience

Great job! And good communications from Jody

Andrew is awesome! He always makes sure to go above and beyond.

Fantastic

My car was not finished the day it was promised to be completed on 8/13. I never heard anything about my vehicle being ready until the next day on 8/14 at 7:20 AM. On a good note all of the staining in my back seat was removed during detail which I was very surprised they were able to get it all out. Bryan was very helpful and nice during the process I just wish he would have communicated that the car wouldn’t be ready as promised.

Not enough communication. I asked for advice re: brakes, etc, and simply got an email regarding a multipoint inspection. The texting feature was equally as frustrating, as hours would go by with no feedback (my advisor was not getting my texts. Josh was professional and courteous.

Jason Scaff was amazing to work with! Very friendly, knowledgeable and a seamless experience and overall customer service

Great service!