Job Well Done and he has been very helpful through the whole process and resourceful
11/24/2019
Allan M. VERIFIED CUSTOMER
I must say that Jon Kenney was the most helpful service advisor I have ever encountered at any dealership. He worked diligently to find me the right discounts to make the work affordable so I could get it done.
11/24/2019
Clayton J. VERIFIED CUSTOMER
Pete was very professional with his service and answered my questions and addressed my concerns quickly and with complete honesty. Pete’s customer service is why I prefer to drive 40 minutes from my house instead of 15 to Towneast Ford where I’ve always had issues with there service and sales associates. Keep it up, Grapevine Ford and I will guarantee my continued patronage in both service and buying my next truck.
11/24/2019
Bernardo M. VERIFIED CUSTOMER
Everything was good, thanks..!!
11/24/2019
Mike B. VERIFIED CUSTOMER
Great communication met all promised times.
11/24/2019
Maria M. VERIFIED CUSTOMER
Jonathan was courteous. However, I am disappointed with the service process. I took my car in because during an oil change- it was noticed that the car was leaking from the transmission. Tbe vehicle is still under the 60,000 warranty. When I took it in to the Nissan servive center I was asked to pay a $145 (approx.)diagnostic. Which I did. I was told it would take 5 hours to have it checked,to take pictures, to send for approval to be repaired under the warranty. 5 hours later, I was told they had to drop the transmission to check where it was leaking from. I thought that was done during the 5 hours. I was also told the cost would be $2,300. That was just to check- no repairs. Then, I was told that they needed to do that to check which part was needed and it was not known if the part was covered under warranty. I purchased the vehicle in 2017. It is under 60,000 miles and it should not be giving me any problems with the ttansmission. I believe it should all be covered by the warranty witout any expense to me. I feel like I was sold a lemon. I had not bought a car in 20 years. I took a chance with Nissan and the vehicle is already failing me. I need answers and the warranty to cover the transmission.
11/24/2019
Odele A. VERIFIED CUSTOMER
Wish your Service dept was open on Sundays like Newport Lexus
11/24/2019
Nezih S. VERIFIED CUSTOMER
Hassan. Did a great job.
11/24/2019
Murugan A. VERIFIED CUSTOMER
Andrew is a true professional and provides excellent service to make sure customer is satisfied.
11/24/2019
Dante S. VERIFIED CUSTOMER
SATISFIED
11/24/2019
Vivian M. VERIFIED CUSTOMER
Jacob Vargas was awesome! He was Friendly and kind. He explained everything my vehicle was getting done.and he made sure I was well taken care of.
11/24/2019
Carol G. VERIFIED CUSTOMER
Great service
11/24/2019
Kathryn R. VERIFIED CUSTOMER
Andrew is a caring & professional representative for your company who a perfect example of of what customer service should look like.
11/24/2019
Brandon D. VERIFIED CUSTOMER
Super easy and hassle free experience. I’m glad I chose and will continue to choose Airpark.
11/24/2019
Renee C. VERIFIED CUSTOMER
Ken is the Best
11/24/2019
Susie L. VERIFIED CUSTOMER
Great experience. Everyone I had contact with I would rate a 10.
11/24/2019
Craig R. VERIFIED CUSTOMER
Always very professional. Great job.
11/24/2019
Brian M. VERIFIED CUSTOMER
Evan was very professional and knowledgeable. He was very helpful in any questions I had. The staff at the car drop off was great as well. I forgot to get my garage door opener out of my loaner car. The staff quickly found the loaner vehicle I used and returned my garage door opener to me. Thank you very much for the assistance today.
11/24/2019
Brian K. VERIFIED CUSTOMER
Tony & his team always takes care of me & my Rogue when I come in for service.