Berkshire Hathaway Automotive Group

Great staff

Great service Tyler was very helpful and Thank you for washing my car .

Tony Fears did an exceptional job. It was the first time he has assisted me and he treated me like we had met before. He was very professional and knowledgeable. He kept me informed at all times on the progress of my vehicle.

He is the friendliest and most polite professional. we always look forward to seeing him every time we go there. 5 stars for Jose

Cool I will finish the survey.

Great service.I will be back

He was terrific and did what he said and had me in and out quickly. Great job.

Chance was very polite and I have always recommended Reliable to friends because service dept is as important as sales.

Great Service!

(Wednesday) at 4:45: I drop my car off at grapevine ford to have a recall issue replaced for free. My appointment is for 8am Thursday but I have to drop it the night before. The recall is for a lighting control module, which is a computer module under the dashboard on the drivers side that needed to be replaced. All you gotta do it plug and place, and the job is booked to take 1.5 hours max. Sounds easy right? It is, and I could have done it myself but the recall means the dealer will do it for free, so I chose to do that. THURSDAY: I got a text at 11 this morning saying they’re starting the job -okay great I understand that they have a lot of cars to go through and fix first 5 hours later at 3:56 pm: I text back and ask if the car is ready yet They respond pretty quickly saying the car won’t be ready until 5:30, and they’re actively working on it. I take that at face value and plan to get there later to pick it up. 6:30: I arrive at grapevine ford 6:32: I find a service advisor and ask tell them that I’m here to pick up my car. The service advisor finds one of the techs and asked to bring my car into the service bay so I could drive off with it. About 3 minutes later the tech comes into the service advisors office and informs us that the car isn’t ready yet Tech- yeah it won’t shift into gear Me- why not? I brought it in here in perfect mechanical condition. The car only has 70,344 miles on it and the transmission was rebuilt at 68,000 miles, if something broken I can assure you that YOU guys are the ones that broke it, cause it worked perfectly when I dropped it off with you guys. Tech- I don’t know, we weren’t able to figure it out, but we’ll need to do further diagnostics on the vehicle tomorrow. (Their work day is about to end, I get that) Me- ok Tech: leaves Service advisor: calls me a Lyft so I don’t have to walk back 12 ish miles The main thing that pisses me off is the lack of communication between the techs and the advisors. Had they just told me that it would not go into gear, and it wasn’t ready to be picked up, I wouldn’t have wasted 3 hours of my time. I do not believe it was the advisors fault, I was informed later that one of the techs did the job wrong and messed up the wiring. They later fixed it So they covered a Lyft back and said they’d call me tomorrow. Friday: I get a text explaining what Happened and the car is ACTUALLY ready to be picked up this time. I can’t pick it up because I’m at school all day, so someone from the dealer dropped it off at my house. Thanks for doing that. Now the car works fine, and I’m no longer pissed about the situation. Thank you for reading my TED talk

Chandler has been awesome. He has worked so hard to help me. Even though I am taking my car someone else for repair, Chandler has helped every step of the way. It definitely seems like his priority is helping me out, not just my money. Keep him around.

I had an alignment done and they told me that my suv was done when i left the steering wheel was not centered. I made a u turn back to the dealership. I told the advisor what had happened and they put the suv back to the alignment center. After a couple of minutes later he comes and tells me that i need a camber screw thats why it was off. If i need that then why did in the first place they told me the suv was ready!!! ????

Nice service. Thanks!

I was very pleased with my service. Evan was beyond helpful in explaining the situation with my car engine and the rat as well as keeping me informed and updated as to when we would be ready.

Excellent. Good rapport with Eric thanks

Friendly courteous service, does appear your service representative could use some help, at least one additional staffer!

Always thoroughly explained and seamless, thank you!

Good

Pete is always great to deal with!

John is friendly, professional, courteous and respectful, thank you for having great employees