Berkshire Hathaway Automotive Group

Quick response, great customer service, friendly and competent

Excellent service! It has been years sense I have had such a great service manager!Job well done! I will return! Chad Merry Christmas!

Jason listened to my concern, repeated the issue back to me to make sure he was communicating it correctly to the technicians, and was able to correct the problem.

Took over 2 hours this time for ZAKTEK. A lot Longer than the usual time for this.

Jon is excellent at explaining how the process works at Fiat!

Thank you for the great service and the free lunch while I waited

Charlie is a true star! He delivers wonderful customer service and always with a smile. He is trustworthy and efficient!! Keep coming back because of him....and your mechanics of course!!

Jorge was great! He was very polite and took care of everything. I was impressed. Also, the waiting room was amazing. Coffee, tea, donuts and fresh popcorn, comfortable seating, huge t.v, Yes, I was very impressed!

Jesse was attentive and precise. He was very helpful and kept me updated on the progress of my vehicle. Thanks for the great service Jesse!

Warranties are good !

He is very attentive and goes out of the way to make sure the customer is well taken care of.

Brought Jeep in at 0715 for a minor engine warning light. Didn’t get a call until 3pm staying that vehicle wouldn’t be ready that day and needed another day. Not sure when they really started to identify the problem.Promised by 11am and I requested updates and cost estimates . By 1029 had not heard anything and couldn’t reach anyone. Finally called GM and got action. Very disappointed in the lack of communications.

Excellent service and follow up

Mike Doyon is great

Good service. Thanks.

Great service as always. Thank you to everyone there.

First, I would like to say, I don’t think Pete should bear the whole **** of my experience. I paid for a service with additional oil booster, DEF additive, and complimentary car wash. I was contacted a few hours after delivery stating all work had been done. I arrived and paid for the services I asked for, and felt the service was completely good. As I approached my truck, I noticed some old dirt still on my running boards. No big deal since I understand this is a complimentary wash and did not expect “full detail” services. I drove off the lot and noticed my DEF gauge was not showing any change from when I arrived. I then noticed my oil service sticker was showing a 5,000 mile service. I paid the extra charge for an ‘oil booster’ additive that Pete stated would give me a 7,500 mile range until next service. At this point I began to wonder if any work on my new truck was completed. I immediately called Pete and explained the situation and he apologized and asked me to return the truck for corrected work. Mildly irritated, I did return the truck for “missed work”. About 20 mins after I returned the truck, Pete did speak with me in person and apologized again. He said he personally checked the oil to ensure the other work was done correctly. I assumed everything was completed satisfactory. Again, as I approached the truck, I noticed the running boards appeared cleaner and truck looked clean. I started the engine to check the DEF level and noticed the level only registered a half tank. I waited about 5 minutes to see if the gauge would slowly increase. It did not! At this point I am calmly irate and seek to speak with Pete again. Pete initially told me I needed to drive the truck around for the gauge to correct itself. I was not about to leave the dealership again only to return a third time for a simple task. Pete did take the truck to the back and filled the tank with the DEF and returned within 5 mins. He apologized again and explained the fuel pump handle had an issue and the mechanic did not verify the tank was full. Pete did not offer any type of remedy for my inconveniences and poor service. I politely shook his hand and left the dealership with a very bad experience encountered for my first service in my new 2019 F250. I do not believe I will spend the time and effort to return my truck for 3 star service when your company expects me to believe they provide 5 star service always.

Very pleasant experience

Great service!

He is unresponsive and takes way too much time to respond.