Job was done quickly and efficiently even with the issues with the billing system.
12/7/2019
Mayra O. VERIFIED CUSTOMER
Called in. Problem with my truck. It was in need of a battery due to not working correctly. I was told to go in so they could change the battery. I got there and I was directed to. Sales person to take care of me while they worked on my truck. After 3 hrs am finally told that they didn’t have any batteries in stock. I was so mad due to the fact that I was told 1 thing and ended up being a total lie and a BIG WASTE of time!!! It’s like if the Sale person knew that there was no battery but test tried his best to make a sale while they didn’t do anything to my truck!! Like really after 3 hours of being there your going to tell me that there’s no batteries in stock! That was the last time I will be going to Nissan in Cerritos for any issues that might come up with my truck! I pretty much left with the same problem I showed up with!
12/7/2019
Manuelguadalupe Z. VERIFIED CUSTOMER
Eric was very helpful , he explained everything very thoroughly we are very satisfied with his service.
12/7/2019
John F. VERIFIED CUSTOMER
It is not anything Josh did, but, that was the second time I have had my truck in for a valve stem leak, and the tire is still loosing air. I am waiting on a return phone call from Josh to resolve this problem. I am tired of putting air in my 2018 F350!
12/7/2019
Joel H. VERIFIED CUSTOMER
I sought after the Service Manager after my last visit to share my experiences with Airpark Service which I will repeat here. Derrick Parra is an asset to your service department. I have been coming to Airpark because of Derrick since I met him. He is knowledgeable, courteous, honest and forthright. He does what he says he is going to do. Today, in this customer service era in which we live, you are lucky to have a person who possesses these qualities managing the service your customers receive. As a skittish, first-time Chrysler owner, Mr. Parra has put me at ease about your product when at times I grew very uncomfortable with my purchase. Each time I came for service over the two years I've owned my Pacifica I grew more comfortable with my purchase and that is solely because Derrick was managing the service I received. My experience with Chrysler is very good only because Derrick Parra has managed my van's service and taken care of me as an agent of the company. Joel H
12/7/2019
Gail R. VERIFIED CUSTOMER
Damning my service representative always takes great care of me I like coming back to him because I trust him and Lexus always does a great job. Stands behind their work.
12/7/2019
Philip C. VERIFIED CUSTOMER
I would give it a 9 of 10 because the car belongs to Cynthia Cheek ... I made the service appointment and brought the car in... and this is my phone you are messaging. Please be sure you get your records corrected.
12/7/2019
Angie S. VERIFIED CUSTOMER
Thanks for the efficient help!
12/7/2019
Denetta S. VERIFIED CUSTOMER
Davin is always great to work with. The whole service process was yuck and easy.
12/7/2019
Scott E. VERIFIED CUSTOMER
Jon was great and went above and beyond to provide last-minute service.
12/7/2019
Rose B. VERIFIED CUSTOMER
I brought my car in at 8, and did not get out of there until 10:30. Sheila was very busy with other clients.
12/7/2019
Kelly G. VERIFIED CUSTOMER
Jason did an excellent
job - He takes great care of his customers!
12/7/2019
Zahra Z. VERIFIED CUSTOMER
Thanks the kid help me was awesome!
12/7/2019
Richard A. VERIFIED CUSTOMER
Waited nearly 20 minutes for my car. Scott was great, however.
12/7/2019
Jeremy H. VERIFIED CUSTOMER
Yet again great service from Isaac
12/7/2019
Sandra B. VERIFIED CUSTOMER
Another great service experience at South County Lexus. Evan is wonderful and easy to work with!
12/7/2019
Nick B. VERIFIED CUSTOMER
Excellent communications and service. Thank you.
12/7/2019
John W. VERIFIED CUSTOMER
Davon is outstanding!!!!!!
12/7/2019
Raymond G. VERIFIED CUSTOMER
Excellent
12/7/2019
Barbara T. VERIFIED CUSTOMER
The service was conveniently scheduled and upon arrival was introduced to my service advisor, Evan, and given an estimated time of completion which was met. I chose to wait and was made comfortable in the lounge with refreshments. As always my sales manager, Ted Bokhari, noting that I had a service appointment came to the lounge to greet me and ensure my satisfaction with my car and services. In all the time I’ve been a Lexus customer Ted has made himself available to me for any need and with every service. It doesn’t get any better than this anywhere. It is an excellent dealership and each and every person ensures that standard of quality and customer appreciation is always the highest.