Miguel did an excellent job of taking care of my car and keeping me updated regularly. He made the visit stress free. He was professional and always proved excellent customer service!! A+
12/15/2019
Jaime L. VERIFIED CUSTOMER
He was very professional, great knowledge and great surface.
12/15/2019
Abby S. VERIFIED CUSTOMER
Since I bought my car I hadn't had the best experience. Christopher was very helpful with addressing all my problems and helped to the best of his ability. He has been one of the best people I've interacted with since I bought my car. He deserves recognition for being so helpful and having great customer service
12/15/2019
LARRY F. VERIFIED CUSTOMER
Pete has always been very efficient and helpful. When he had to be gone he left Ana with my vehicle and she was just as good as Pete.
12/15/2019
Eddie D. VERIFIED CUSTOMER
Everything went well. Jose is a pleasure to work with.
12/15/2019
Teresa N. VERIFIED CUSTOMER
Pate is awesome! Please pay him a lot money so that he will stay at Grapecine Ford! He is the kindest service manager I have worked with at Grapevine Ford yet. Thank you Pete!
12/15/2019
James A. VERIFIED CUSTOMER
Andrew has my truck back to me faster than anticipated. Only suggestion is if your offering a complimentary wash, at least clean the wheels and tires. Truck looks weird coming out of the wash bay with filthy wheels and tires and the rest clean.
Other than that, no complaints
12/15/2019
Joseph M. VERIFIED CUSTOMER
My recent service experience at Midway Chevrolet was pleasant and all of my needs were taking care of promptly and thoroughly by B Barrera. I feel comfortable and at ease when I take my vehicle to Midway Chevrolet. Keep up the excellent work.
12/15/2019
Anthony C. VERIFIED CUSTOMER
Alfredo is great!!
12/14/2019
Ronald E. VERIFIED CUSTOMER
Excellent. Service person was great!
12/14/2019
Thomas H. VERIFIED CUSTOMER
Charlie was on time and prompt and everything went soothly like he promised. Great service and I appreciate the Lyft ride to and from the dealership. Thanks, Tom Hudson
12/14/2019
John W. VERIFIED CUSTOMER
Hassan is an excellent service advisor
12/14/2019
Roger P. VERIFIED CUSTOMER
Always professional and courteous service!
12/14/2019
WILLIAM S. VERIFIED CUSTOMER
Service was slow. Had a 7am appointment and noticed all the service reps sitting in their offices while I was standing in the cold waiting 25 min.
12/14/2019
Rae K. VERIFIED CUSTOMER
The price to install a fuel pump was $2,100. Unaffordable for a single mom.
Your service employees (Victor Morales) were exceptional though. Very helpful and kind. All of the guys taking in cars were helpful
12/14/2019
SHEMARRIONNA B. VERIFIED CUSTOMER
Laura was amazing but a guy named Jose worked on my car and my money was not in my console now the sign said not responsible for missing items but this was something that couldn’t be seen you had to dig for. I don’t appreciate my sons money being taken I would like to continue services with Laura but Jose cannot work ok my vehicle anymore.
12/14/2019
Ernest B. VERIFIED CUSTOMER
Great experience
12/14/2019
Carlos S. VERIFIED CUSTOMER
Overall customer service needs improvement .....couple of examples are: 1) cordial greetings and humble attitude towards the client (I felt being my presence in the department was an issue) 2) be mindful of customer’s current state (having a broken car makes it extremely difficult to go about working...when asked if dealership would offer a ride to rental place, I was told no shuttles were available...to learn later that the Lyft services were offered at no charge....
12/14/2019
Michael M. VERIFIED CUSTOMER
Jason was great!
12/14/2019
Jack L. VERIFIED CUSTOMER
There was a little confusion when I first called for tire rotation Terry clarified all. Excellent service