Berkshire Hathaway Automotive Group

Debbie shot out the office door and immediately took control. She was all business throughout the process, which I appreciated. She worked to solve the issue, but the information I provided was not adequate to accomplish my claim.

I was at Reliable from 8:00am until 2:45 pm for my tires to be balanced.

Bob was great- just like always! I know my truck is in good hands when it’s at Grapevine Ford!

Bob was great, very personable. I wasn’t 100% satisfied because your State Inspection machine wasn’t working, which seems odd for such a large dealership.

Price seamed high

This guy is always great to deal with he always knows what to do

Everything was excellent.... Very quick and efficient... Truck was ready much earlier than expected... Eddie was great. Lyft to and from the dealership was unexpected and great it appreciated. Even the coffee was good :-) Thank you, Grapevine Ford!!

Rob was great, pleasant to work with and very professional. Highly recommend!

I was told parts were ordered after driving 6 hrs to get recall service done

Excellent customer service

Service advisor and mechanic resolved a long-standing issue we have experienced with our Lexus RX350

I appreciate all the hard work that has been done to keep my car in great condition and Tyler is very great. My car is still making some of the noise that I brought it in for. So that is the only reason for my no! Thank you for all you have done this far.

Please provide sugar sweets calm the stress while waiting for service

Thanks, great service.

So far so good.

I have serious concerns about the service I have received at Airpark Jeep. I brought my vehicle in several months ago because I had an oily leak and they told me it was just condensation. It kept leaking, and I was worried. I didnt believe it was condensation, but they assured me this was true. They said they checked everything and found no leak. Later I took it to have the oil changed at Jiffy Lube and they told me I did have a leak from my transmission lines. I brought it back and Airpark Jeep finally discovered the leak and repaired it which took all week. Jason told me I should have had my transmission replaced. We purchased it brand new in June and I have slightly over 7000 miles. I don't understand why I have such serious mechanical issues with my car's transmission. I am very surprised that Airpark Jeep did not offer to replace my transmission since Jason said that would be what I needed. Jason said the reason they didn't replace it is because it would have taken 6 months to get a transmission so instead they repaired the leak. He asked if I wanted to wait 6 months. I don't believe a brand new car should have these types of serious issues with the transmission. I would have expected your dealership to replace the transmission instead and make it right. Im very worried I'm going to have another issue with it in the future.I want a new transmission put in my car because it is defective. I should have been given the option to have the transmission replaced. I would like you to review the situation including the 1st time I brought the car in for repair several months ago and make it right. Thank you.

Hassan is great

Aaron always makes sure that my vehicle maintenance is done completely and accurately.

Awesome service thanks

Professional and work done in a timely manner.