There are still windshield wiper sprayers that are not working correctly and the oil did not get changed. Also I got into my vehicle and there was absolutely no gas in the vehicle. When I dropped the vehicle off it had 3/4 of a tank. I also had to drive down to the dealership after you having possession of my vehicle to figure out what was wrong with it because nobody could tell me what was wrong with the truck when I called 3 different times. I found the experience extremely unprofessional and rather frustrating. I purchased the vehicle 3-4 weeks ago and it makes me want to give the vehicle back and take my business elsewhere.
2/20/2020
Steve L. VERIFIED CUSTOMER
Bob was great and kept me informed at all times. Great service overall. Thank you.
2/20/2020
Nathan P. VERIFIED CUSTOMER
She is always helpful when I take my vehicle in
2/20/2020
Kevin A. VERIFIED CUSTOMER
You have a good guy!
2/19/2020
Arthur P. VERIFIED CUSTOMER
Scott provided very good information and service.We love the Pirelli tires.
2/19/2020
Robert M. VERIFIED CUSTOMER
I'd be delighted to pass on my satisfaction with Grapevine Ford. Jason Scaff has been excellent in my service visits.
Thanks for asking,
Robert M
2/19/2020
Jay H. VERIFIED CUSTOMER
My truck was not washed yet it was on my receipt.
I was not notified when my truck was done with the service and ready for pick up.
2/19/2020
John Y. VERIFIED CUSTOMER
Thank you for your sincere recommendations and I am really blesse to know kenny.
I am confident that my next visit to my Nissan service will be great.
2/19/2020
Jenny T. VERIFIED CUSTOMER
Fast, easy, great work, no problems.
2/19/2020
Corinne K. VERIFIED CUSTOMER
Tried to get help on the sincing of my phone etc on my car I bought at Crown Lexus and still don’t understand, tried yo get help on why my inside lights weren’t working and told by everyone I need to take it back to crown or I would be charged? The reason I bought the extra warranty was because I was told I could use it at any Lexus? It was a 3 hour drive to Ontario in rush hour
2/19/2020
Marcus S. VERIFIED CUSTOMER
Always happy with service at SC Lexus
2/19/2020
GARY H. VERIFIED CUSTOMER
Some items on suggested repairs, were inaccurate. Makes one wonder if inspections were actually done.
2/19/2020
David N. VERIFIED CUSTOMER
A lack of communication by the service department was responsible for my negative feedback. Kelly had to step in to resolve an issue that should never have occurred and would not have occurred had service communicated updates on the service being provided.
2/19/2020
SCOTT C. VERIFIED CUSTOMER
Josh Matteucci was outstanding to deal with on this service appointment. He communicated well, was fair and honest. Probably the best service experience that I have ever had with Grapevine over the past 15 years or any other dealership. Thank You!
2/19/2020
Ray B. VERIFIED CUSTOMER
Excellent service and communication
2/19/2020
Cheryl T. VERIFIED CUSTOMER
Victor did a great job keeping me updated on the repairs. Very knowledgeable and great to work with
2/19/2020
RICHARD B. VERIFIED CUSTOMER
Vicki was very personable and professional. She kept me appraised of he progress of my service and the vehicle was actually done almost two hours earlier than expected. Really enjoyed working with Vicki!
2/19/2020
Melinda Z. VERIFIED CUSTOMER
It was just a battery thus time but appreciate the service. Thanks.