Berkshire Hathaway Automotive Group

Drew was professional and thorough. Appreciated his help.

Carlos was really helpful

He is a very helpful and patient. Always courteous and polite person. He makes sure that all my car needs are taken care of efficiently and quickly. Highly recommend him and look forward to his help on my next visit.

Pete **** is truly an awesome Auto Technician! And Isaac Lam is a great customer service rep for the auto service department! Thanks guys!

Andrew was super friendly to me and very knowledgeable about the type of repairs needed for my car. Keep up the good work!!

Took almost 4 hours to activate a wireless key. The representative said it will take two hours. I go back after two hours and he said it was going to take another 1.5 hours. When I got my car back the front license plate was bent.

He’s always our go-to person there at Nissan. Always accommodating and very fast but efficient in his service.

That was a very good experience ..!!

None

I booked an online appointment for a recall and an oil change .. when I got there kenneth informed me very rudely that I needed to have the coupon to honor the oil change I asked why does it state that online when I booked my appointment and he told me that it was going to be 60 to do my oil change .. I gracefully declined and said it was bs because it is. He said no its not we are very professional and we do business well all while being smart and belligerent.. I didnt ask to speak to a manager because this is not the first time ive had a problem with cerritos nissan. So when I went back to get my car after the recall got fixed with no oil change he was on the phone so I didnt interrupt him.. I politely waited and he watched me just stand there and didnt say anything.. so when I walked him he said whats up. im here to get my car sir , he says oh yeah .. I said yeah they sent a text saying it was ready .. He said no I sent a text saying it was ready . okay and ? whoever sent a text while you just watching me stand there and dont offer to assist me knowing my vehicle is done. I was very displeased with his service and cerritos nissan period once again .. I will not be going back there .. He was a smart **** rude representative.

Andrews service was excellent and prompt. Vehicle was ready in time given upfront .

I get that GM had shut down their plants do to the strikes but to be left without a car for 2 weeks until I final demand one is unacceptable. I had to call in and get update even after leaving 2 to 3 messages. I would have rather know the whole story up front instead of empty promises and then blaming someone else like the shipping or the factory. Bc I get told by the guys in auto rental or sales that the service guys knew all of this and I felt deceived instead of informed.

Robert was a very nice guy.and on point thanks again

Excellent service and professional personnel. My only suggestion has nothing to do with the service I received. The guest lounge is looking run down and the chairs torn and dirty. I’m happy that I did NOT have to watch Fox News. Thank you for servicing my car.

Thank you for the great customer service from Andrew Frielding.

Please don’t send the survey

My service lady was great

George was great!

Hugh Abbott is the best!!!!

Andrew was awesome. Great service friendly, informative and helpful. Glad he is there.