Laura was my service advisor. When I showed up for my 10am appointment I didn’t see Laura. Another service advisor helped me and got my truck put in the system. My promised time for my truck to be ready was 12:15. I called at 1:00 to get a status because no one called me. Representative said all advisors were busy and she would get me a callback. Instead of waiting, I drove back up to the dealership. My truck was being pulled up and I walked inside. Still no Laura. The same gentleman helped get me checked out. He was supposed to pull my truck up so that it was ready to go while I paid. I came out, my truck was in the same spot when I walked in. So I got in my truck and left. No one seen me leave. Then at 1:38 Laura calls me to tell me that all went well with my truck....and that my keys were on her desk and my truck was ready to be picked up. I was home by the time I got her call. Kinda a bad feeling to know she didn’t even notice my keys weren’t there or let alone my 30,000 truck was gone. Have to say I’m very dissatisfied.
3/3/2020
Marguerite W. VERIFIED CUSTOMER
Jon was great. I received wonderful service.
3/2/2020
Roy H. VERIFIED CUSTOMER
Jose made sure that ALL my needs were met during my oil change visit.
3/2/2020
ARMANDO A. VERIFIED CUSTOMER
Ronnie had been great to work with.
3/2/2020
Cheyenne W. VERIFIED CUSTOMER
Jose always takes good care of me!
3/2/2020
JOE S. VERIFIED CUSTOMER
excellent service by Hassan
3/2/2020
Mary W. VERIFIED CUSTOMER
Oil change went great
3/2/2020
Bryan C. VERIFIED CUSTOMER
B is And outstanding service advisor. After my experience with her I will asked to only work with B on a go forward basis
3/2/2020
Sema C. VERIFIED CUSTOMER
Jessie was fanrastic.
3/2/2020
Torey P. VERIFIED CUSTOMER
Robert was very helpful
3/2/2020
Jerry H. VERIFIED CUSTOMER
She did a great job for me
3/2/2020
Hugo C. VERIFIED CUSTOMER
I really appreciate the help on my car's service provided today by Ivaan .
3/2/2020
Jo Ann. VERIFIED CUSTOMER
on time delivery. thank you jose
mark
3/2/2020
Silvia C. VERIFIED CUSTOMER
It's always a pleasure working with Ken. His customer service is excellent!
3/2/2020
Ekant S. VERIFIED CUSTOMER
Keith was professional and friendly explained what all was done. Super man of Cerritos Nissan
3/2/2020
John R. VERIFIED CUSTOMER
As I told George who is a good advisor, it’s twice now that I have had to wait multiple days to get my car fixed. I will try Chapman Jeep the next time I need service
3/2/2020
CHRIS B. VERIFIED CUSTOMER
Mike doyen was great. Upfront and honest.
3/2/2020
Homer B. VERIFIED CUSTOMER
At first my appointment wasn’t on the service departments books . It was under the lead guys name . All went well and my vehicle was serviced in a timely manner . Thank-you .
3/2/2020
VERNON M. VERIFIED CUSTOMER
Unfortunately when my Corvette was serviced there was an issue with a piece of my car when I picked it up. Midway is paying to replace the part however this is going to take additional time away from my schedule. What can be done to help with this additional inconvenience?
VERNON M
3/2/2020
Eugene P. VERIFIED CUSTOMER
The service representative Mr. Sim was so professional, kind and knowledgeable.
The online appointment was so easy and quick to do!
One minor thing that i wish the car wash was better. There was still Lots of crumbs inside of my car.
Thanks