Berkshire Hathaway Automotive Group

Jose is a nice man and did a good job.

You guys are professional and curtious. Thank you

Seamless!

Pete did an incredible job of customer service and he was extremely communicative throughout the entire service experience. As a local business owner the customer service experience is what drives business. Pete should be commended for taking the initiative and "ownership" while providing impeccable service. Thanks Pete I'll ask for you by name next time we have our vehicles serviced.

Pete is top notch with hospitality and service.

Debbie is wonderful to work with!! So happy with my service!

Sean and Terry are doing the best they can. But this well be the 4th time I've had to bring my car in and still not fixed.

Quick as lightning and a super good guy. Excellent service. Give him a raise!

I have been waiting for this survey. I am very frustrated with the process with this whole transaction. To start with it took TWO weeks!!! My car was running weird, skipping/jumping a little between 3rd and 4th gears. The mechanics at Reliable could not figure it out so you had to send it to a Chrysler dealer, In Marshfield I believe. It was there over a week and the response, after several messages of me asking what was going on with my car, was acting like it was because it was in Economy mode. When I asked what that meant, I got a smart alec answer. I then asked why your mechanics didnt figure this out TWO WEEKS AGO!! Some lame excuse about being Chevy mechanics md not Chrysler mechanics. I am pretty sure if this were truly the issue, I could have pulled out the manual and figured that button out. But I still dont believe that is the problem. I drove to KC today and had several jumps. But then when I went to pick it up, when I had to return the loaner with a full tank of gas. My car went into the shop with a full tank of gas as well. With you driving it back and forth to marshfield, you used a quarter tank of my gas and didnt even have the decency to fill it back up for me. then the paper and plastic covers were left in my car soni had to throw them away before I could get back in. And then it didnt even get vacuumed out. I am so disappointed with this service. I bought a car with you guys and had great service, and I would expect the same on the service end. Not so much!!!!

Excellent service.

Laura was great to deal with.

Polite efficient and on time

He is very caring about your car and you. He keeps you informed on how the work is goong. He will be our to go guy any time we come in for service.

Laura was amazing. Very helpful and went out of her way to make sure everything went smoothly. I will definitely be back for any of my car needs and if my experience is even half what I got from Laura, grapevine ford will be my new home for any car needs.

I give Sheila a 10 out of 10. What an absolutely great service rep! Prompt, responsive, courteous, efficient and friendly.

The process of making an appointment is absolutely useless. I had an appointment for 8:00 for an oil change and was told when I got there it was going to be 2 hours even with an appointment!!!! The appointment was just to check vehicle in. If they would have told me that I could have made arrangements to drop off the vehicle. I think you need to look at the definition of appointment! Needless to say I will never bring another vehicle there for service. Sands is so much better at taking care of customers. They are just a bit more drive for me. I guess it is worth the extra time on the road for good customer service.

Ronnie the service rep was very friendly, polite and honest. He called me with updates and time frame. He made me feel very comfortable. Thank you.

Excellent service. But price little high I think.

Scot and everyone where excellent.

RGD MAKES TGE WHOLE EXPERIENCE VERY PLEASANT. He is wonderful with customer service and communication. A big part of why we love Lexus IS because of him.