I made a appointment just for them to tell me it’s going to be 2 hrs and thirty minutes wait. Another thing I ask how much it would cost and I was told 69 dollars. When I picked up the car I paid 84 dollars and 17cents. Today I looked at my bank account and realized I were charged twice. I had to do a dispute with my bank. They told me the car needed a caliber filter. I responded really to them because they supposed to have put this on my car last year. They changed their story then. I should not have to be treated like this because I am a female.
3/9/2020
Alyssa B. VERIFIED CUSTOMER
Great, fast and friendly service!
3/9/2020
Daniel J. VERIFIED CUSTOMER
I’m happy with the Service oil change done to my suv I’m not to happy about the sales man that was making rude comments about a corvette I was looking at buying saying things like can you afford to by this car I would love for the sales manager to give me a call over this situation and I will not be buying a 100,000 vehicle from you guys because if what he said and how he acted embarrassing me in front of other customers and employees place give me a call at your convenience ****-****-xxxx ask for Daniel thank you
3/9/2020
Laura B. VERIFIED CUSTOMER
Carlos gave us very good customer service!
3/9/2020
Cheryl G. VERIFIED CUSTOMER
Jesse very personable
3/9/2020
Boaz H. VERIFIED CUSTOMER
The customer service I received was fine overall but wasn’t great, many of the employees I encountered weren’t overly helpful. Additionally, I stood around for a while before anyone came and tried to assist me and when I was waiting for Jesse, he didn’t even acknowledge me which I didn’t like. He was professional enough but overall, I have definitely had better experiences elsewhere. That being said, some of the employees I ran into were very friendly and helpful, but people like that seemed to be in the minority from what I experienced.
3/9/2020
Alfonso L. VERIFIED CUSTOMER
Ivan was very professional and very good customer service.
3/9/2020
Margaret D. VERIFIED CUSTOMER
Jesse is always so helpful and attentive. It’s an absolute joy to work with him. My prior experiences with other service advisors from other dealerships haven’t been ideal, needless to say working with Jesse is a breath of fresh air. Thank you!!!
3/9/2020
Kenneth K. VERIFIED CUSTOMER
Jon was excellent
3/9/2020
Fred H. VERIFIED CUSTOMER
Brian as always greeted me with a welcome and answered all my questions, took care of the issue with my car and helped me 1000% I trust him and his team with my car. Liliana Ríos
3/9/2020
JAMIE C. VERIFIED CUSTOMER
Jesse got me in and out in no time for my oil change. I appreciate the promptness.
3/9/2020
Brenda A. VERIFIED CUSTOMER
Had an easy, fast and great service! Always a Cerritos Nissan customer
3/9/2020
Bart J. VERIFIED CUSTOMER
Excellent
3/9/2020
Steven S. VERIFIED CUSTOMER
Jaime kept me well informed of the progress of my vehicle
3/9/2020
Ryan M. VERIFIED CUSTOMER
Ivann did a phenomenal job walking me through the service process! He explained everything and made sure I was comfortable with the service provided! He gave me my options and did not push for extra services that were not necessary! He has exceptional customer service and has renewed my faith in Nissan after the Buena Park, CA location ruined it! Thank you
3/9/2020
Michelle H. VERIFIED CUSTOMER
Brian provides a great customer experience!
3/9/2020
Mona C. VERIFIED CUSTOMER
Jesse was professional, personal and answered all my questions.
3/9/2020
Gustavo P. VERIFIED CUSTOMER
Ivan Arreola made me feel welcome and took the time to answer all my questions. My experience with Nissan has been positive. Ivan made it positive. I would go back to Nissan and refer friends and familiar members to visit Nissan Cerritos to witness and the caring and positive attitude that only nissan costumer service personnel can give. Thanks Ivan for your excellent service.
3/9/2020
Charles L. VERIFIED CUSTOMER
I am,still working on. Radiator showed no sign of damage in the area of leak, which appears to be a defect. So, i have to take it to another shop to determine why it is leaking. After the results, i can determine if it was evaluated correctly.