Jason was excellent on phone when I couldn’t get my car jumped to bring it in.
I will ask for him next time I come in.
3/9/2020
Bobbie P. VERIFIED CUSTOMER
Despite having made an appointment several days prior to my appointment time, and dropping my vehicle off the evening before the scheduled service, NO WORK WAS DONE ON MY VEHICLE. To make matters worse, this is the second time this has happened to me at your dealership. Zero isn’t a low enough number to rate my satisfaction with your service department.
3/9/2020
Jasmine C. VERIFIED CUSTOMER
Thank you. I just wish I knew it was closed on sundays.
3/8/2020
Patriciadavid S. VERIFIED CUSTOMER
Pete is professional and friendly. This I believe is the 2nd time he’s been my advisor and very consistent in dealings with him in the positive
3/8/2020
Dieu T. VERIFIED CUSTOMER
very good service :) I would definitely return
3/8/2020
Debra A. VERIFIED CUSTOMER
Scott was very helpful and informative. I appreciate doing business with him when I bring my car in for service. Debra
3/8/2020
Harold Y. VERIFIED CUSTOMER
Coupon said $49 online. I was charged $82
3/8/2020
Audon A. VERIFIED CUSTOMER
I made an appointment for an air bag recall during the week and to check my car on something else, the guy got all my information and told me that will take approximately 4 hrs, so at 6 hrs later I call to find out what’s going on with my car, never received a call from an associate. They said got a wrong # on file. The associate never recheck the phone number to make sure got the right information and at the end didn’t have the air bag. This means I have to reschedule my visit again. What about my time end my gasoline that I spent? Why the associate never check parts department to verify if air bag is in stock and could call me and let me know that need to be rescheduled until the bag is there? And not only that but the mechanic left the engine air filter housing not locket it was open and makes rattle noise that I checked on the back home because something was not right.
Management need to train better the associates and ask mechanics to pay attention on his duties.
Thanks
3/8/2020
Pamela W. VERIFIED CUSTOMER
Love my old LEXUS 2013
3/8/2020
JILL B. VERIFIED CUSTOMER
We really like Hugh as our service rep. Always friendly and helpful. Always explains every thing about what needs to be done to our car.
3/8/2020
Christopher P. VERIFIED CUSTOMER
Great customer service.
3/8/2020
Tina C. VERIFIED CUSTOMER
Everyone was very professional and polite. My car was very clean when I picked it up (that is so important to me).
The waiting area was very accommodating and any commercial place of business If the rest rooms are top notch clean then it’s worth a compliment which LEXUS deserves!
3/8/2020
Merryl J. VERIFIED CUSTOMER
John was very professional and honest with me. I appreciate him and this dealership. Thank you.
3/8/2020
Diane K. VERIFIED CUSTOMER
Scott was an outstanding!
3/8/2020
Henry K. VERIFIED CUSTOMER
RGD continues to provide EXCELLENT service whenever weneed to bring our car in.
3/8/2020
Dona C. VERIFIED CUSTOMER
Attentive and courteous.
3/8/2020
Baris U. VERIFIED CUSTOMER
Thanks
3/8/2020
Oscar R. VERIFIED CUSTOMER
Great service, timely, great communication. Would recommend
3/8/2020
David T. VERIFIED CUSTOMER
Awesome service!!
3/8/2020
Michelle S. VERIFIED CUSTOMER
Satisfaction is the word here to describe Cerritos Nissan , as well as Mr. T. Fears.
Always professional and courteous.