Very straight forward and informative service advisor, Jon Kenney that is.
3/25/2020
DANIEL B. VERIFIED CUSTOMER
George was excellent! He kept me updated, answered all my questions and delivered as promised. Refreshingly professional and knowledgeable!
3/25/2020
Jeff S. VERIFIED CUSTOMER
Derrick continues to deliver outstanding service. Thanks for getting the vehicle delivered as promised, and for all the communication on timing along the way, I really appreciated it.
3/25/2020
Rosemary F. VERIFIED CUSTOMER
Hugh and Robert were both very nice.
3/25/2020
Gina F. VERIFIED CUSTOMER
Perfect service like always
3/25/2020
Christine O. VERIFIED CUSTOMER
My oil change was fast..... The waiting area comfortable and pleasant. Counter with outlets for my IPad.... And tv with comfortable seating. It's always great having my car serviced at Grapevine Ford... I couldn't be more pleased!
3/25/2020
Ian F. VERIFIED CUSTOMER
She’s awesome!
3/25/2020
Marisa C. VERIFIED CUSTOMER
Pete was wonderful he is the only reason I would ever consider coming back to your store after the extremely poor service I have had consistantly for the last month. Pete single handedly tried to save my customer service experience, he is an asset to your company.
3/25/2020
Brooke A. VERIFIED CUSTOMER
Alfredo has exceptional customer service and always takes care of me when I come into Grapevine Ford! He always has a smile on his face and willing to help with whatever your Ford needs are!
3/25/2020
William S. VERIFIED CUSTOMER
Josh is both knowledgeable and relates to customers well. I know as I was in business to business sales for many years.
3/25/2020
TAMMY D. VERIFIED CUSTOMER
Would be nice if your franchise vacuumed out vehicles like other franchises does.
3/25/2020
Jennifer B. VERIFIED CUSTOMER
Chandler was great. Very friendly and professional. The reason for not being totally satisfied is because it took a lot longer than anticipated, we asked for a quote on the hail damage on our car and were denied the quote because they wanted our insurance info. What does that have to do with howmuch we would be charged for the hail damage if we had it fixed there. Then the shop didnt hook our passenger side blinker up so we thought we were going to have to come and wait for you guys to fix it, but we were able to fish the connector out and plug it in.
3/25/2020
Kevin B. VERIFIED CUSTOMER
Miguel was a consummate professional who provided world class service. You are lucky to have him assisting your customers in these trying times.
3/25/2020
Rich T. VERIFIED CUSTOMER
Pete took excellent care of me & my truck
3/25/2020
Chona C. VERIFIED CUSTOMER
I'll talk to Supervisor
Thanks
3/24/2020
Chuck H. VERIFIED CUSTOMER
Good job. Thank you.
3/24/2020
Susan A. VERIFIED CUSTOMER
I aspreciate everything that Daven and Evan did for me and that all you guys are there working for us in this crazy, difficult time! I feel like you were really taking care of me and looking out for my best interests. Thank you so much!!! Take care and stay safe.
3/24/2020
Kathryn K. VERIFIED CUSTOMER
Tyler is a pleasant friendly young man. He seems to love his job is an asset to the dealership.
3/24/2020
THOMAS S. VERIFIED CUSTOMER
Great service yesterday during this most difficult time. Thanks