He was very pleasant and informative! Very helpful.
5/18/2020
Correna Z. VERIFIED CUSTOMER
My only comment however I haven’t had a new car in a while and not sure if it was new COVID19 protocols.. But I was expecting a basic car wash. But I now know that’s not part of services.
5/18/2020
Morgan J. VERIFIED CUSTOMER
Edgar was awesome, thank you.
5/18/2020
Melissa R. VERIFIED CUSTOMER
Hugo was great.
5/18/2020
Lisa D. VERIFIED CUSTOMER
Problem fixed im happy now...
5/18/2020
Larry P. VERIFIED CUSTOMER
Thank you
5/18/2020
Angela B. VERIFIED CUSTOMER
Steven was a remarkable salesman. Thank you for filling my needs.
5/18/2020
Bob M. VERIFIED CUSTOMER
Quick, friendly staff. Reliable is the only place that I take my truck to have work done or be serviced
5/18/2020
Hwang I. VERIFIED CUSTOMER
In terms of service and process, they were all good. However, I was very uncomfortable with employees not wearing masks.
5/18/2020
Blair B. VERIFIED CUSTOMER
I just bought a used work truck and drove straight to Grapevine Ford to do the preventive maintenance for the mileage due. Andrew Cannon is my normal advisor but he was off, I went anyway ànd I found that the customer sevice is genuine. Pete was outstanding. He was able to provide all the necessary service needed. I feel that this team of advisor have shown outstanding quality service. Pete, Andrew and the other gentlemen working Saturday show that Grapevine Ford stand above the rest and I will continue to drive past 3 other Ford dealerships to get a team of quality service. Great job! Please accept this as a "That a boy"
5/18/2020
Terri J. VERIFIED CUSTOMER
Great customer service!
5/18/2020
Steven K. VERIFIED CUSTOMER
When I made my appointment, I asked specifically that the cabin air filter would be changed. It didn't happen. I was told I never asked for that (are you calling me a liar).
I bought my car from your dealership. I've only had it serviced there. That changed after the experience today.
Horrible experience. Horrible service.
I’ll make sure to post about it on social media.
5/18/2020
Mike P. VERIFIED CUSTOMER
I would've appreciated to be notified of any delay for my service. I was given a 2-3 hour lead time and didn't get my vehicle back 7 hours later. However, Paloma apologized and made it up to me.
5/17/2020
CYNTHIA H. VERIFIED CUSTOMER
I have had 2 not good experiences since I have been leasing my vehicle since March, 2019.
5/17/2020
Nery R. VERIFIED CUSTOMER
Knowledgeable and friendly service every time and a car wash on top of it all!!!
5/17/2020
Ken J. VERIFIED CUSTOMER
Bob is awesome. He is the reason I keep coming back.
5/17/2020
Cheryl N. VERIFIED CUSTOMER
Scott did a great job giving us friendly and complete service on the LS 460.
5/17/2020
Elbert H. VERIFIED CUSTOMER
When I picked my vehicle up, the person in the booth, not victor, was snaughty and didn’t provide any information as what was done to my vehicle.