Berkshire Hathaway Automotive Group

The service was great. I can only recommend when you approach a car to introduce yourself.

Listened to what I wanted to have done

Brad is a rockstar! Took good care of me. Thx for the great experience

Thank you for making the car so nice

Brian was very helpful

Very good.

Great job by Jaime this morning. I'll be back for sure in April.

Great customer service

Lounge is dirty. Debris in seat cushions. One chair missing back cushion. Glass door to drive is dirty with visible fingerprints. Service writer, Carlos, was excellent.

Tim Rau is my favorite service associate ever and I’ve been coming there for over 20 years

Great

Good job

Chance always has a friendly greeting, goes over everything with me regarding my Silverado, makes suggestions for upcoming needs and gives me the costs so I'm aware for the next visit. Upon completion, he always has a hand shake and a "Thanks" for bringing my truck in....Pete.

Andrew was very professional and timely. I appreciate the clear explanations on all repairs.

Fast service. Polite.

All my quistions and concerns were awnsered by sean.

It's really a story of missed expectations. First I go to set an "appointment" using the Ford app for 10am. When I arrive at 10am I'm told they can't look at a steering issue today as I would have to leave my car. OK. So then I am asked if I want to wait for use "the shuttle". I say I want to wait (I made an appointment). I'm told they are very busy and that I should take "the shuttle". OK...whatever. I'm led out to the curb where a lyft comes to pick me up. When I pick up the car I am pleasantly surprise to find out I have "award points" so the 10,000 mile service is covered. Great. I look over the paperwork and it says the van was washed, but it wasn't likely because it is a high roof van I am guessing, but nothing was said. Then, when I pull out on to 121 the I get a warning that my washer fluid is low. Hmmm. Now I am wondering if I got "my money's worth" as it said on the service paperwork that "fluids are topped off". No net net, my schedule was disrupted as it seems I did not really have "an appointment" and now I am unsure what was inspected or topped off, etc. I hope this feedback can help you guys do better as I plan to own this Ford for a long time and you are .5 miles from my home. I don't really want to find another dealer/service provider. This is why I bought from Grapevine Ford. Regards, Mike Reyher - ****-****-xxxx

Aaron from the service department was awesome and got my truck just right in a timely manner. Shout out to the technician for getting my truck in the right state and putting in the extra work to do so.

Someone call me at ****-****-xxxx Im so disappointed that I’m thinking of changing my new Bronco build to another dealer.

Good personal service