Wasn't sent a timely reminder to bring the car in and pays department could find a part for my vehicle.
10/15/2020
Lindsey C. VERIFIED CUSTOMER
Debbie communicated with me and kept me updated on the status of my vehicle, she made sure I had everything I need including a loaner, and was very easy to work with.
10/15/2020
Christina H. VERIFIED CUSTOMER
I appreciate the time spent replacing the seat and roof of my brand new vehicle. It was even delivered to my place of work! When I received it, however, the vehicle was covered in a film of dirt/dust. My rear windshield wiper had tape on it. When I removed the tape, the adhesive remained and I now have to purchase goo-gone to remove it. Also, the driver seat was dirty.
10/15/2020
Jerome O. VERIFIED CUSTOMER
Jody did an excellent job
10/15/2020
Al H. VERIFIED CUSTOMER
I didn’t buy my King Ranch from Grapevine, but Pete is the reason I come there to have it serviced!
10/15/2020
Christi M. VERIFIED CUSTOMER
Alfredo was awesome. Very helpful and professional.
10/15/2020
Niambi T. VERIFIED CUSTOMER
Chris was very responsive to my questions and kept me updated on the status of my repair. Thanks
10/15/2020
Deborah B. VERIFIED CUSTOMER
Hassan is the best! From the valets... thru the whole process ..they do an excellent job. They really strive to give you 100% and it shows.
10/14/2020
TINA M. VERIFIED CUSTOMER
Too busy to take the time to help me out. Gave me my car back filthy dirty inside and out.
10/14/2020
Robert S. VERIFIED CUSTOMER
Professional and courteous service from beginning to end of work.
10/14/2020
Sharon P. VERIFIED CUSTOMER
No service done.
10/14/2020
CRIS K. VERIFIED CUSTOMER
Great experience thanks to your Service Manager, Mr. Dimopoulos. Every aspect of my experience was excellent. Thank you for the great service!
10/14/2020
Terry H. VERIFIED CUSTOMER
Excellent service
10/14/2020
Nolberto V. VERIFIED CUSTOMER
I thought the service was good. My rep was very good, I liked him. I'm disappointed my prepaid maintenance plan only covers the tire rotation and not the rebalance. Give me a break $58 for a rebalance of the tires you are rotating. I can purchase a life of the tires puncture warranty for that America's Tire that includes rotation and rebalance of tires for the life of tires. Why would I give you $58 each time to have them rebalanced? To say the least that is really trying to squeeze your customers out of some cash after they purchase a scheduled maintenance plan. Do that I am really disappointed about, makes me mad I purchased it. Live and learn they say.
10/14/2020
Rex G. VERIFIED CUSTOMER
Good job
10/14/2020
ELIZABETH F. VERIFIED CUSTOMER
Hmmmm. I made an appointment yesterday when I stopped in because my mirror controller broke. The young man too mr into his office kiosk and made it for 1:30. Today my husband arrived or the appointment and was told I did NOT have an appointment, BUT I even got a confirmation about the appointment. Not sure what happened. The car was serviced anyway, but I haven't ever had that happen in all my years owning a Lexus. Of course I just love that special finishing touch of leaving with a freshly washed car. Thank you! As usual, Lexus rocks!
10/14/2020
Erika M. VERIFIED CUSTOMER
Well done, Carlos!
10/14/2020
Michelle B. VERIFIED CUSTOMER
Very well done .. he explained everything that was going to be done as well as coming into the lobby to give me the details on what was going on with my car.. I was satisfied with his performance.. thanks again Brian
10/14/2020
Anne W. VERIFIED CUSTOMER
Service agent pawned me off to another agent who completely forgot about me two and a half hours later after I contacted the service manager... Finally got my vehicle back. Terrible terrible customer service
10/14/2020
Manuel A. VERIFIED CUSTOMER
Excellent service,very satisfied.
Thank you very much.