Pete as always goes above and beyond. The best service I could ever imagine from any dealership.
11/25/2020
Chris K. VERIFIED CUSTOMER
Thank you for the aftersale support!
11/25/2020
Erick M. VERIFIED CUSTOMER
Very nice people .Jason explained of the request of the new car key.Also Gary stopped by and chat with me and explained to me about the floor mats being ordered..Out of all the people I have talked was a good experience Exept one ..
The Fi.....e Mgr I spoke to on Monday
11/25/2020
Robert D. VERIFIED CUSTOMER
Aaron was great to work with! Customers notice and appreciate good service, and Aaron was the best!! Thanks Aaron!!
11/25/2020
LARRY W. VERIFIED CUSTOMER
I am very pleased with the work done on my F-150. Aaron McBride listened to my problems and kept me informed throughout the process of getting the work done. I will be returning to Grapevine Ford for my next service and/or repair.
11/25/2020
Trey V. VERIFIED CUSTOMER
Aaron did a great job. I will definitely come back and request him for future service on my vehicle.
11/25/2020
Laura M. VERIFIED CUSTOMER
Everyone there’s wonderful
11/25/2020
Randal C. VERIFIED CUSTOMER
Good job.
11/24/2020
Alan S. VERIFIED CUSTOMER
Attentive staff and service.
11/24/2020
Raymond C. VERIFIED CUSTOMER
Will do
11/24/2020
James L. VERIFIED CUSTOMER
Our service person was very good. Knowledgeable and friendly. But procedures are inefficient. Lots of time required to answer questions when booking an appointment, lots of time required to fill out paperwork when dropping off the vehicle, and even more time doing paperwork when picking up the vehicle.
11/24/2020
Sesilia G. VERIFIED CUSTOMER
Very informative this time around and Jacob did a good job of explaining everything to me!
11/24/2020
Vicki G. VERIFIED CUSTOMER
Service was great and completed timely manner.
11/24/2020
Margo B. VERIFIED CUSTOMER
He was professional and courteous He answered my questions honestly and gave sound advice.
Best
11/24/2020
David R. VERIFIED CUSTOMER
Carlos is great! Friendly, knowledgeable and gregarious.
11/24/2020
Sussan S. VERIFIED CUSTOMER
Tim was very friendly, polite and professional. My service was completed very timely.
11/24/2020
JOSE M. VERIFIED CUSTOMER
Thank you once again Carlos for an outstanding service and taking care of my car. Thanks for helping me get through the process and keeping me updated with my car service status. Excellent customer service, keep it up bro!
11/24/2020
Colleen B. VERIFIED CUSTOMER
This is my first Lexus. We had to have work done at Lexus of Cerritos and it was a very negative experience. Yesterday, my experience with Isaac, was everything I thought a Lexus experience should be. He was very courteous and thorough.
11/24/2020
Stephani G. VERIFIED CUSTOMER
Jacob is 2 for 2 with great service! I double booked my morning yesterday but he made sure I was out in time for my next appointment. Car was returned serviced & clean! Thanks Jacob.