Eric was a great guy, told me everything I needed to know. A really fantastic worker.
11/25/2020
RALPH R. VERIFIED CUSTOMER
Tyler came out very upbeat and positive despite the long lines and the fact that everyone was extremely busy he took the time to listen and give me options.
That was appreciated!
- Ralph
11/25/2020
CHRIS K. VERIFIED CUSTOMER
I was told the repair might take 3 days, but it took 7 days. I was told the reason was because of supply/distribution delays for the recall replacement part. It would have been better to have ordered the part and not have me bring my vehicle in until the part had been delivered.
11/25/2020
PATRICIA B. VERIFIED CUSTOMER
The vending machine took my money while we were waiting. when asked about it they replied call the vendor the number on the machine.
11/25/2020
Raul E. VERIFIED CUSTOMER
Service was great. Not a long wait also
11/25/2020
Michael B. VERIFIED CUSTOMER
Good job car is doing good now
11/25/2020
MARY G. VERIFIED CUSTOMER
Vicky the service advisor is very friendly and on top of the work that needs to be done I am very happy to deal with her
11/25/2020
Megan D. VERIFIED CUSTOMER
I’ve always had great service at your dealership, however this time was different. I could not get a hold of my representative all day. His customer service was terrible. I will not go back if he is my service rep again.
11/25/2020
Brian F. VERIFIED CUSTOMER
Had to find my own part because Grapevine Ford did not have it in stock. Your inventory manager needs to do a better job keeping parts in stock as many other dealerships had it.
11/25/2020
ROBERT P. VERIFIED CUSTOMER
Mr Walker was very pleasant and thorough. Job was completed. My only issue was with your computer system, your team took a long time to apply my points to my transaction. Also had issues with your phone system.
11/25/2020
LUIS F. VERIFIED CUSTOMER
Great Service!
11/25/2020
DAVID W. VERIFIED CUSTOMER
Jorge was great! Great service and very pleasant to work with.
11/25/2020
Adrien Sanchez. VERIFIED CUSTOMER
Over two hours for a oil change is ridiculous.
11/25/2020
SID M. VERIFIED CUSTOMER
Friendly and great to deal with
11/25/2020
Amber A. VERIFIED CUSTOMER
Hugh is the best service manger ever. Is communication is superb!!
Amber A
11/25/2020
Bill O. VERIFIED CUSTOMER
Alfredo did a great job for me today. He explained the amount of time it’d take for the job to be done and the cost. A++ is the rating i give.
Thanks