Berkshire Hathaway Automotive Group

I always have a pleasant experience at Cerritos Nissan! Tony helps keep my car running smoothly.

Very accomidating

Great maintenance suggestions!

Bruce and his team did a great job. Got my trax serviced fast and had me.back.on the road.

Great team

Price for TPM sensors way above market price. Charged $100 for each part + labor when the OEM part can be bought for under $30.

This was my second time coming to this location for service, and it was a bit different from my first experience. After signing the service paperwork and indicating to our advisor that we’d be waiting for our service to be completed, we were led into the waiting room. What I didn’t expect was sitting for almost 4 hours with no update on how long my service was going to take or simple status updates via text during our extended wait. When he finally called to let me know that my service was completed, he told me that we could return to the dealership within the next 15 minutes to pick up our vehicle, at which time I reminded him that we were still in the waiting room and never left the dealership. He then told me that it would be another 15 minutes before we could come up to complete the paperwork and review the services that were completed, which after having already waited for more than 3 1/2 hours felt like a lot. The dealership was very busy in the service department that day, so it would’ve been nice to know what to expect beforehand, as I scheduled my appointment online and there were plenty of appointments available, so I was surprised by the extended wait. In the future, even in the midst of a busy day, it would be nice to receive updates via text about the status of my vehicle, as my texts that were sent to the number that texted me to inform me that my vehicle was being serviced and I didn’t receive a response back.

Lack of communication when my vehicle would be ready or not. Lots of hidden fees and charges on the bill that were not explained well or didn’t make sense.

Work was performed timely.

First time to meeet Tim Rau & showed so much knowledge in my car. Very nice & respectful. My car was done fast as promised. I will for sure come back to have my SUV service again. I will give the overall service an “11” if I can. Thanks again Tim!!

You always exceed expectations.

Excellent service!!!!!

Very nice people

Amazing service on my recall

Ronnie rocks

Brian was friendly and helpful. When we picked up the car, he had it waiting for us ready to be driven off the lot. I will definitely request Brian again when I book future appointments.

I felt like a valued customer.

The reason we love Lexus service is because of our advisor RGD. he is knowledgeable, professional, kind, and a great communicator.

Always great service and great result!

Keep up the good job