Berkshire Hathaway Automotive Group

Tim was great! Kept in touch and explained the service when I picked up my car

Lexus even came to my house to assist with reprogramming the garage door remote.

Tony is always friendly and help me with all of my questions and concerns. He’s the best!

John was amazing and helped me out in a big time of need. Highly recommend.

John was knowledgeable, courteous and kept me informed. He is a total professional

RGD was great, communication was good, no surprises

Excellent service from Scott

Gracias por el servicio que nos han dado a mi y a mi familia estamos muy contentos con todos sus empleados que tan amables son Gracias y feliz navidad ????

Daren D. Hayden did an excellent job with all aspects of my truck service experience. Edward G. Schrader Jr.

As always Drew Jacobsen handles ALL my service needs with courtesy, efficiency and professionalism. He is the reason I purchase my cars from his dealership in Mission Viejo!!! Service is the most important part of purchasing a car!!! Thank you, Drew.

Been going to So County Lecus for years

Victor was very professional and courteous. Service was great and prompt.

Isaac is great!

Fast, friendly, feel like a valued customer

Tony kept me well informed and updated on what was wrong with my car and what needed to be fixed. He answered all my questions and got my car back to me in a reasonable amount of time.

John was FANTASTIC! It was so good to have him back helping me. He went the extra mile to help me for which I am and was grateful. Unfortunately my car was not repaired (through no fault of john's) so I'm having to take it back in tomorrow.

There is not enough space to adequately explain the fundamental flaws of the Ford service model and experience. This specific service was great with Andrew Shannon and he did a fantastic job but as I explained to him, it is ridiculous to schedule a time to drop off a vehicle so that I can be in a 72 hour cue to have it looked at. I have avoided service at Ford to the point that I did not buy a 100,000 mile warranty on my last truck because i have had so many bad experiences with Ford service over this last 10 years. I’m happy to talk with the service manage or general manger but please don’t have a service rep call me for further details. It’s my belief that Ford must sale move vehicles in this area than they can adequately service and that is why I have received such poor service over the years. I know of NO other service organization that has you schedule an appointment then keeps your property for up to 3 days to even look at it and don’t have loaners available. Rental for $40 a day just adds up to $120 in cost before you even look at the vehicle. Image a service experience where your ice maker goes out on your refrigerator but everything else works fine. You call the shop and they schedule a time for you to drop it off. You clean out all the food, put it in coolers and drop it off on a Wednesday. The rep says, clearly the ice maker is broke but we will have someone look at it within 72 hours and let you know what’s wrong. 3 days later, just like they promised, they call and say “your ice-maker is broken and we don’t have the parts. They will be in Monday or Tuesday. Feel free to come pick up your fridge then just bring it back Tuesday so we can replace the ice maker.” I really didn’t think this format would all this much text but as I said, Andrew did great but the service model itself is greatly flawed and can be done better. Guy C

Debbie was outstanding! She kept me updated and notified throughout each step of the process. She was very easy to work with and very knowledgeable. Debbie answered all of my questions honestly and completely. I will most definitely return to have my vehicles serviced in the future.

Not Pleased at all ! Not the first time that I have been cheated out of money coming out of pocket ! Been taken advantage of and ur staff Atleast the last two “Service Advisors” did not do theirs job as far as advise and have the best interest of the costumer and because of their actions set me back out of pocket for a service I never requested or needed from the beginning when I had called in for my appointment . Believe me you will hear more from me and the people I’m working with to make this known !

Tyler was really nice and polite also finished servicing my vehicle really quick.