Berkshire Hathaway Automotive Group

RGD was a pleasure to work with. Answered all questions and got back to me in a timely manner.

Waiting for 2 hours and had a appointment also she did not attend nor communicate with me while I was there like the other technician was doing with there guest's.

Tony Fears Jr. is the best.I’m handicapped and he always makes sure I’m comfortable.The service is always good.????

Yay!

Fast and very professional!

Awesome job!! Highly recommended

I took my Jeep in to have the radio replaced, which I had ordered a month ago and then had to get a ride to work from the dealership only to get a call an hour and a half later that the radio couldn’t be installed because the screen was cracked on the brand new radio. I mean come on. How hard is it to open a box BEFORE the customer shows up or even makes an appointment. And this is the second time that John O./ Airpark has a had a faulty part come in for my Jeep. I had my visor replaced a few months ago and John called me that time as well to tell me that when the box was opened the visor was damaged, luckily another one was found at the dealership. But this is just an absurd policy to not quality check your items and parts before scheduling the appointment to install them. Now I have no clue when the new radio will come in, no one told me. And I also have to take more time out my day AGAIN to go and have the radio installed. Is it going to be broken again? Am I going to waste more time and money driving to the dealership? I guess I won’t know until I drop my vehicle off only to get jerked around again. I don’t know if this is something John screwed up, a technician, or the service manager but it is completely unprofessional and unacceptable.

Lack of communication from servicer. Lots of hidden fees and charges that didn’t make sense and were not explained to me on my final bill. Servicer did not offer a car rental when they clearly said it’s covered under warranty.

Keep the payment and the interest rate the same If you can’t you need to tell the customer that Tell what it is then stick to it The sale was ok until financing got involved Price kept going up every day In stead of listening I said no Forcing your cost on me The word no use to mean something I don’t need a new vehicle

My vehicle is still not fixed Amd i am waiting for a response for weeks on what we are going to do about it

Grate service

Thanks Aaron

Great service as always from Aaron

after several trips to local repair shops, i found my time working with debbie incredibly easy. i feel she went above and beyond to make life easy for me,kept me up to date very well, and was extremely patient while i tried to work some things out on my end. debbie made things so easy i am willing to pay the extra money to be a return customer. huge thank you to debbie, and the rest of the crew that took care of me so well!!! they all should get a raise!

Pete always does a great job taking care of our vehicles

Tyler did a fantastic job of keeping me informed, not being pushy about optional work we did not want done, and was extremely polite. Thanks for the excellent service!

Several service members helped with this visit- very helpful and efficient.

Tyler did a Great Job ????

I always go to Austin and he always takes such good care of us!

Great job