Shuttle service. Vehicle done in a timely manner (of course I just left). Didn’t feel any update pressure. Love that. Codey was friendly and courteous.
1/9/2021
Sun C. VERIFIED CUSTOMER
I am not satisfied your service for untrustworthy service manner. I already discussed the issue with the service department. Manager.
1/8/2021
Grace H. VERIFIED CUSTOMER
Great efficient courteous service from Hassan. Thank you.
1/8/2021
Alan S. VERIFIED CUSTOMER
Hugh is great on te Drive
Thanks the work is great and the carries great.
1/8/2021
Rebecca G. VERIFIED CUSTOMER
Prices seem high but the service is great.
1/8/2021
Sohaila M. VERIFIED CUSTOMER
We are very happy with our experience.
1/8/2021
Penny A. VERIFIED CUSTOMER
Hugh was kind and listened to my complaint. When the job was done, he found me and escorted me back my vehicle then showed me the repair. Kudos to Mr. Abbot
1/8/2021
PHILIP B. VERIFIED CUSTOMER
Did not fix the issue with my squeaky front end on my BRAND new car *700 miles on it. I am having to take it to another dealer to get the repairs done. They said they could not find the squeak, but they drove it less than a mile per the check in and check out mileage. We will not return.
1/8/2021
Robert F. VERIFIED CUSTOMER
It was very nice for service department apartment personal:EdgarV. Provided need to be transported to my house send back to Midway Chevrolet.thx. midway chev.
1/8/2021
John W. VERIFIED CUSTOMER
No comments.
1/8/2021
Jerome B. VERIFIED CUSTOMER
The entire transaction was handled in a very professional manner.
1/8/2021
Janelle H. VERIFIED CUSTOMER
Hassan was great to work with!
1/8/2021
Ricardo L. VERIFIED CUSTOMER
My service advisor Isaac Lam is very professional and knowledgeable with my vehicle problem. He gave me great advice on how to file a claim with my AAA insurance. My vehicle was inspected by my insurance adjuster leading to a quick
resolution of my problem.
1/8/2021
Veronica J. VERIFIED CUSTOMER
Thank you Scott and South County Lexus for your unbeatable and personable service!
1/8/2021
Norma R. VERIFIED CUSTOMER
Brian is a very nice guy who is very helpful, knowledgeable, and professional. He answered all my questions quickly and with a warm smile. He has great customer service skills.
1/8/2021
Doug M. VERIFIED CUSTOMER
Tyler was cool and the Lyft service was convenient, but the execution was lacking. I’m not knocking - I’m providing feedback to help y’all improve. When I scheduled a warranty appointment (centralized appt service? Didn’t seem local or familiar with services) I asked for a service tech to call me with an estimated time for a battery switch out; I only had an hour to spare. Never got a call. I show up for my appointment and Tyler tells me it will take several hours (he apologized for me not getting that info) but told me about the shuttle/Lyft service, so that worked for me. 7 hours after drop off, I had a new battery and 2 recalls were fixed. I requested a shuttle back. An hour passed and nothing. Tyler followed up and at the exact same time I got a notice that a shuttle had been scheduled. Problem was, instead of picking me up at my house, they told the driver To pick me up at the dealership. Attention to detail. I cancelled that Lyft with the driver and Ford arranged another to pick me up at the correct location.
In sum, good experience with some detail hiccups. I like the dealership and just want to help improve. I’m in customer service so I like legit feedback.
1/8/2021
Kiran A. VERIFIED CUSTOMER
Ted Bokhari is amazing!! He was very kind and friendly. He got me the car I wanted at the price I wanted. So glad I came here to purchase my Lexus. Thank you!