Isaac was very polite, helpful, courteous and professional. Thank you for always making our visits so pleasurable with your amazing staff.
1/27/2021
Clay S. VERIFIED CUSTOMER
Great service!
1/27/2021
Jose A. VERIFIED CUSTOMER
Tony Fears is why customers come back honest upfront person don't push to get things done but does suggest on what you are going to need. Very professional and polite. Looks for you to Give you a head's up on the status of your car.
1/27/2021
Bung L. VERIFIED CUSTOMER
No comments.
1/27/2021
TIM M. VERIFIED CUSTOMER
Enjoy working with John!
1/27/2021
Hong L. VERIFIED CUSTOMER
Excellent service! Thank you very much Service Advisor Tony Fears.
1/27/2021
MICHAEL T. VERIFIED CUSTOMER
I have trusted Tony always and I always go back to Cerritos Nissan because he has great customer service and he is honest. The only thing I complain is that service price is a bit expensive at times. Maybe be more competitive with other repair shops.
1/27/2021
Michael R. VERIFIED CUSTOMER
Jorge was awesome.
1/27/2021
Russell O. VERIFIED CUSTOMER
Great job
1/27/2021
Brian L. VERIFIED CUSTOMER
I need the dealership to finish what they promised and fix the windshield.
1/27/2021
Pamela N. VERIFIED CUSTOMER
John Otero was great to work with
1/27/2021
Amarachi O. VERIFIED CUSTOMER
Fantastic job
1/27/2021
Scott S. VERIFIED CUSTOMER
Jason was great but the fact my warranty was just about out the day I called and then had to wait seven or eight days to get in and went over my warranty causing me not to get a door handle fixed. You guys wanted 800 for one door handle repair. I just bought the car from you guys four or five months ago. I called Ford they offered to pay half after waiting another five or six days. 400 fir a door handle was still a big ask in my mind since we just bought the car. So Jason yes Grapevine Ford no
1/27/2021
Christopher D. VERIFIED CUSTOMER
Amazing customer service. I was please with the update and service that I got.
1/27/2021
VALERIE C. VERIFIED CUSTOMER
You should enforce mask wearing for your employees. Not asking you to confront customers, but employees should all be in masks.
1/27/2021
Joe C. VERIFIED CUSTOMER
B provided exceptional customer service.
1/27/2021
Michael L. VERIFIED CUSTOMER
Hugh Abbott is the Great help. He has great communication skills and responds immediately. A great asset to the company. Thank you very much
1/27/2021
June R. VERIFIED CUSTOMER
I would suggest that service department keep customers informed more. Leaving the car all day should deserve an update once a day.
1/27/2021
Steven Rademaker. VERIFIED CUSTOMER
My vehicle was taken care with high quality and great service of all personnel that were involved thanks Steve Rademaker
1/27/2021
THOMAS J. VERIFIED CUSTOMER
The automated service menu doesn’t give enough options Vehicle took 3 hours to complete an oil change