Berkshire Hathaway Automotive Group

Hugo is an excellent service manager. He kept me informed reference the service of my vehicle. Hugo was always accessible to answer my questions. Midway Chevrolet is my preferred service option.

Has been helpful to take care of it what needs to fix.

Tyler was very professional and helpful. He was great to work with. We will keep coming back.

John Marino is amazing!

Tim told me the warranty I bought from you for $1900 would not fix a power window. I had to call the warranty company myself to get it approved. I wonder if he was going to collect twice - once from me and once from the warranty company. Something very fishy with him.

I had a 7 am appt I brought it in the night before You never touched it I had to pick it up the next day with nothing accomplished You wasted 4 hours of my time I bill out at $800/hour so you owe me $3,200

I don’t need to be contacted. I sat in waiting area for 6 hours in total. During that time I watched and listened to a number of people receive information, in person about their vehicle issues. What broke, what needed replacing and costs. I, on the other hand, had scheduled an oil change. On top of that a light had illuminated on the dash before bringing it in. Upon arrival, Vicki plugged it in and said something with the thermostat. I agreed to the $160 fee plus oil change. No one ever came to discuss findings in person with me while I was on the property. Instead, I received a text. Upon opening the data, a singular page opened with the recall that you do not have the part for, and the thermostat. Upon clicking the “agree” radio button a total dollar amount of $523-ish dollars appeared. Simultaneously, Vicki sent another text asking if I had received. I responded that I did and I had confirmed it. Upon checking out, the total bill exceeded >$1,000. My expectation was $600 (thermostat + oil change). Instead there were multiple pages to the text. I never saw them. I never agreed to them. Add that I am currently unemployed and have been for five months. Unnecessary work on my car is just that unnecessary. Vicki went to a manager, alone, and $100 was removed from the bill. Perhaps if someone had gone to speak to me vs sending a text. Then again, I was the only woman that was waiting. The men all received in-person communications. If you had this experience would you recommend your organization?

She was good person

Jody was great. I had questions a bit the recall and impact. She went out of her way to provide me with a fact sheet from Ford. Kept me informed during the service.

He was a lot of help very knowledgeable help me completely thank you

Cody was professional and his mask covered his nose and mouth!!

Excellent service

He was very helpful and appreciated the way I was treated!

Miguel was determined to get me in and have my display checked even he said they may not get to it. I was surprised when he made it work. Thanks!

Have already done 1 survey but can’t say enough good things about Tyler Jacques! He helped me clear up an 8 no ordeal that I have had with Ford Grapevine!!!! Tyler you was amazing and would recommend Tyler to anybody who needs car service!!!! THANK YOU TYLER!!!!!!

Excellent service

Excellent follow up and all work was completed on time! Great job and excellent customer service.

He was nice, friendly, helpful and professional!

He was FANTASTIC

Always excellent service when Austin is there. He's a great guy