RGD knows Customer Service, He is the only reason I stay at South County Lexus
1/27/2021
Larry B. VERIFIED CUSTOMER
I was very clear that I wanted a complete estimate of repairs prior to giving my authorization for work to commence. This was on Friday. Evan Fryckman was asked to get a price on brake booster. He said that he would be off on Monday but he would still be communicating by text to provide updates. The only communication I received was on Tuesday informing me that repairs had been completed and that I could pick up the car by 6:00 pm. I did p/u car and as it turned out the repair did not call for power booster. But lack of communication surprised me and was not keeping with expectations or my past experiences.
1/27/2021
APRIL A. VERIFIED CUSTOMER
Carlos was friendly and informed me of all the services that were done on my vehicle.
1/27/2021
Rochelle F. VERIFIED CUSTOMER
Eric Adamson was polite & helpful. He made sure the services I needed were performed in a timely manner & suggested thing I needed without trying to over sell or hard sell me on extra stuff.
1/27/2021
Jasmine R. VERIFIED CUSTOMER
Paloma was very kind and straight forward. Thank you for the great customer service.
1/27/2021
EDWARD D. VERIFIED CUSTOMER
John listened to my problem and followed through with a Detailed explanation and recommendation for the repair. John did a great job I would definitely ask for him again as my service writer. Thanks again
1/27/2021
Allen M. VERIFIED CUSTOMER
We have moved from OC to Palm Springs then to Fallbrook over the last eight years. Throughout we have continued to bring our car home to South County for service because you guys are the best.
1/27/2021
PAUL M. VERIFIED CUSTOMER
We find your service department consistently fantastic. Kudos for their hard work!
1/27/2021
Maryam R. VERIFIED CUSTOMER
It was a good experience
1/27/2021
Lubna M. VERIFIED CUSTOMER
Hassan provided excellent customer service, very, courteous, very clear in explaining the issues and solutions.
1/27/2021
Belle T. VERIFIED CUSTOMER
SC Lexus IS tops. From sales to service to customer support they are fantastic. If I could give them 50 star ratings I would. I would never go elsewhere; why would I?
1/27/2021
Emily B. VERIFIED CUSTOMER
I came in with a low tire pressure light and had no appointment. Tim Rau helped me and went the extra mile to have the car checked and washed.
I am very pleased.
1/27/2021
Nicole R. VERIFIED CUSTOMER
He was very kind and I definitely want him to take control of all of my future services :) . Very great customer service and care
1/27/2021
Sean C. VERIFIED CUSTOMER
Ronnie was amazing! I felt he was always looking out for my best interest. I haven’t requested a Service Rep by name over the past 4 years, but I will ALWAYS request Ronnie from here on out.
1/27/2021
Monty M. VERIFIED CUSTOMER
Great service
1/27/2021
Sharon I. VERIFIED CUSTOMER
They fit me in same day and figured out the problem quickly.
1/27/2021
Fdm Llc. VERIFIED CUSTOMER
RGD always takes great care of us and you guys do a phenomenal job!!
1/27/2021
DEBORAH H. VERIFIED CUSTOMER
Excellent customer service, and an offer of a car wash.
Scott was great as always.
1/27/2021
EDMUND S. VERIFIED CUSTOMER
Hassan is the ultimate prifessional
1/27/2021
Linwood M. VERIFIED CUSTOMER
I'm very pleased with the professional service from Lexus and Scott Monge. Thank you