Isaac was very professional and thorough, exactly the high level of service I expect from Mission Viejo Lexus
2/25/2021
Latoya E. VERIFIED CUSTOMER
Ivann was amazing! He kept me apprised of everything and was very very thorough in his explanations. He is definitely an asset to Cerritos Nissan. Thank you for the exceptional service experience, Ivann!
2/25/2021
RAYMOND G. VERIFIED CUSTOMER
The best...
2/25/2021
Jeffery O. VERIFIED CUSTOMER
The best Lexus service department and dealership period.
2/25/2021
Kevin S. VERIFIED CUSTOMER
Work performed was great and had the car finished ahead of my anticipation. Staff all very courteous and attentive.
2/25/2021
Marlon A. VERIFIED CUSTOMER
Tony always takes care of me and answers all my questions.
2/25/2021
JEREMY C. VERIFIED CUSTOMER
His service was good ...besides everything else that happen with my truck it was good
2/25/2021
Hong L. VERIFIED CUSTOMER
Excellent service Service Advisor Tony Fears
2/25/2021
MAYRA J. VERIFIED CUSTOMER
Tony Fierr is an awesome service technician. He answer all my questions
2/25/2021
Scott L. VERIFIED CUSTOMER
Vicki was amazing. Thanks for your help Vicki.
2/25/2021
Russell B. VERIFIED CUSTOMER
John and technician Jess were great. John found a way to get me in to diagnose an oil leak on my car which was never at Airpark before. Jess found the issue, showed me and replaces some missing fasteners for the front spoiler. He was great.
They won my business going forward for my Challenger
2/25/2021
The B. VERIFIED CUSTOMER
John kept his commitments. He called when he said he would and helped us understand the software changes. We were satisfied.
2/25/2021
HENRY G. VERIFIED CUSTOMER
You lost my key, I spent almost 2 wasted hours with you, was offered a bottle of water and an insincere apology.
2/25/2021
DANA D. VERIFIED CUSTOMER
I had a goof experience how ever the problem was not fixed cameYeah and with a service four-wheel-drive message they thought they fixed it but this morning I had the same message appear on my truck I will reschedule an appointment to get the problem really fixed thank you very much
2/25/2021
Rosemary W. VERIFIED CUSTOMER
Vikki was very professional and helpful.
2/25/2021
Gabriel M. VERIFIED CUSTOMER
She went beyond “Effortless Customer Service “
2/25/2021
Kimberly B. VERIFIED CUSTOMER
Austin it amazing job he has done more than any other person I've ever dealt with regarding my vehicle
2/25/2021
Patrick W. VERIFIED CUSTOMER
Very good service
2/25/2021
Brenda S. VERIFIED CUSTOMER
My vehicle was serviced quickly and on the time that was promised.
2/25/2021
Ashley M. VERIFIED CUSTOMER
Today I got an oil change and tire rotation. I was also scheduled to fix the seat belt recall in the back seat and check out my shift to park issue. Only the oil change and tire rotation was completed today. I had an appointment at 11:00 to get this done and so basically the oil change and rotation took 5 hours, and that’s after me pushing to get my vehicle and go after being told they don’t have the parts. Also, this was the second appointment I have a scheduled to get the recall fixed just to be told you don’t have the parts. I waited and hour and half last time just to be told that you don’t have the parts. Third times a charm I guess. Also, I called repeatedly trying to get an update on my vehicle and could not get through to anyone. I also tried replying to the text message from the dealership that stated to text us any questions about your service and never received a reply to that as well. Also, one of my concerns was that my tires were all low. The maintenance paper filled out says the psi in all four was increased to 35, where it needs to be. They are all four still at 30 psi. I noticed this as I was pulling out of the dealership but was already late to pick up my kid.