Berkshire Hathaway Automotive Group

Bob did an excellent job troubleshooting my issues and pointed out we weren’t due for a service yet. He even fixed the hood release himself. Great support by an always professional team.

I give you a ten for service manager but I am VERY DISSATISFIED in calling Lexus customer service I got email to remind me of my RX service but had not heard anything about service on my ES I asked and was told I was 2 days over grace period for 1 year service on my ES so I would not get it complimentary and would cost $229 instead of free I was told to call Lexus customer service to see if I could still get complimentary since I was isolated for Covid, am over 70 years old and had hardly driven the ES I’m now comfortable to come in for service because I got vaccinated I waited on hold 15 min before agent answered then another hour of mostly waiting on hold to be told n the end they’d refer to tech team to see why I didn’t get email but as for getting charges waived for service that was 1 year complimentary, i’d have to go ahead and get service, pay for it and then call back again and ask for refund I said you couldn’t tell me that right away rather than having me waiting and on the phone almost an hour and a half while sitting in the dealership waiting room!!! When I told service manager he said he understood why I was upset and he wondered if it was because it was late in the day!! I said I started the call at 3:19pm I don’t consider that late I told service manager my last three cars purchased have been Lexus but if I have to wait another hour and a half on phone to get my service complimentary given the circumstances of COVID, my elderly age, very little mileage on car, and no email notification My next car will not be a Lexus! I like the looks of the Tesla so maybe it’s time to change! If you want to discuss my number is ****-****-xxxx

Very pleasant experience.

My service advisor RGD always makes me feel like I am an important client and I trust him. The service is always first class and I feel confident trusting my car to your staff.

Jorge was super friendly and very helpful!

Carlos was my host. He showed courtesy listened to my request and expedited the service on my Rogue. The Nissan dealer was no problem to get my trust. The battery problem was the main reason for this visit. Of course,.I sure do not plan to return until my 50,000 mile completion. I had a thorough Also inspection under the hood. And a car wash has included. Time duration was 3 hours. Wow. DONE I keep my representative C.Fuentes Satisfied.Excellent and professional. Always. Rita P

Good service

As always, pleasant service and a nice loaner, even for just basic service!

Scott did a great job and was very helpful.

Excellent as always.

Isaac did an excellent job setting me up for my service and helping me with the loaner. He is efficient , knowledgeable and friendly. Thanks Darlene

Everyone is so very nice, every time

No one reviewed what was done to my car when I picked it up. I will have to call to get that. This time I was disappointed in the service I received.. E. Kennedy

Excellent service

Ronnie provided me a great service and your Parts department was most helpful. Thank you.

Professional and friendly as always

Helpful and knowledgeable service advisirs

Actually 12 out of 10... but that option was not available.

Very professional

Perfect service Excellent job