I am very happy with my service and with Jaime he’s a very professional so I go back anytime thank you Nissan of Cerritos . George Hernandez
3/17/2021
Timothy S. VERIFIED CUSTOMER
Excellent customer service. A pleasure to work with.
3/17/2021
RANDALL R. VERIFIED CUSTOMER
I had a very positive experience today. I especially want to mention Tim Rau, the Client Care Representative that I worked with. He was exceptionally competent and communicated very well. He was also very kind, which made my experience more pleasant.
3/17/2021
Steven M. VERIFIED CUSTOMER
I should not have to bring back tools, usb flash drives, ask to have computer settings for service reset or bring back rags to the dealer after servicing. I would hope you’d agree. This has happened several times in my six year’s of servicing since moving from OKC. That dealer was premier. It is not Devan’s problem. The techs are. They’re not on their game. Customers are laying out high dollar for mediocrity. I’m not happy.
3/17/2021
Mark L. VERIFIED CUSTOMER
The service advisor helped us expediently resolve the issue. Thanks!
3/17/2021
Virginia S. VERIFIED CUSTOMER
Daven is fantastic- I appreciate him.
3/17/2021
Larry S. VERIFIED CUSTOMER
Issac was excellent. Very efficient and personable.
3/17/2021
Victor L. VERIFIED CUSTOMER
The service advisor was excellent at explaining the work. It was done perfectly and on time.
3/17/2021
LORI B. VERIFIED CUSTOMER
Issac Lam is a pleasure to work with and does a great job!
3/17/2021
Ralph S. VERIFIED CUSTOMER
Excellent service
3/17/2021
Ruth T. VERIFIED CUSTOMER
Great job! Eric a amazing guy always helps!
3/17/2021
Stewart C. VERIFIED CUSTOMER
Smiles. Cap Chastain from Anchorage, Alaska.
3/17/2021
Lynn S. VERIFIED CUSTOMER
Evan was incredibly helpful and professional. He was accommodating and provided a loaner car for me within minutes. His communication was superb. I appreciate everything about your business! Plus, my car is washed and clean! Thank you!
3/17/2021
John C. VERIFIED CUSTOMER
I dropped the vehicle off at 7:20 am for a 7:30 appt. my tire had a slow leak. I was told it would be done by noon. When I came back at 12:15, they had not looked at it yet. Called me later to tell me that I needed a new tire, but would not have til the following day. Tried to call several times with no answer. Called at 5, to see if I could pickup, said not until tomorrow. Called back in 10 minutes to tell me to come pick up. When I got there, waited 40 minutes while they drove out and back twice. Overall, wish that the time expectation had been communicated more clearly. It was very inconvenient for me to have to deal with the delay. While I understand that things happen, would have liked to have the car started at appt time and communicate better. Thank you.
3/17/2021
Sheryl N. VERIFIED CUSTOMER
Daven made sure my car was fixed and ready on time.
3/17/2021
Chhaya M. VERIFIED CUSTOMER
Good
3/17/2021
Abbas G. VERIFIED CUSTOMER
Excellent service. Tim was very helpful.
3/17/2021
Amanda A. VERIFIED CUSTOMER
Carols went above and beyond to help out my aunt and I today. Will definitely return for future services!
3/17/2021
SHIRLEY T. VERIFIED CUSTOMER
I took in last week for Timely : $500. Next day my “tire alert (?) and RED triangle Alert came up ????????????. Tires said they were under pressure. Took to my Fav Tire Store : suggested Lexus calibration was below level as all my tires were 2-3 # low.
OK. : take it back.
Now told Lexus and for $1,000 you replaced the batteries that monitored my to tires.
Maybe your Calibration was So Off !!! Which told you to spend the $1000... and Still was not conclusive.
Got in my car to drive home : OMG : Alert items were STILL lit
As you can see, I have been a long-time Lexus owner. I have NEVER had such bad service.
As this whole came bad