He was amazing. Kind. Helped quickly. Promised he’d get car to me by 6pm and delivered. Thank you
3/17/2021
Richard O. VERIFIED CUSTOMER
Very professional and courteous.
3/17/2021
MATTHEW G. VERIFIED CUSTOMER
Job well done!
3/17/2021
Lynn N. VERIFIED CUSTOMER
Issac went above and beyond to make my service appointment a positive experience. The service valets are always very pleasant and welcoming.
3/17/2021
Sara M. VERIFIED CUSTOMER
Awesome service as always! Thank you!
3/17/2021
Gary M. VERIFIED CUSTOMER
Mr Lopez was of great help and I'm completely satisfied with the service
3/17/2021
DEANDRE M. VERIFIED CUSTOMER
Cesar was great, handled my oil change with extreme professionalism.
3/17/2021
Denisse V. VERIFIED CUSTOMER
Tony was very helpful and kept me updated at all times.. great customer service.
3/17/2021
Janis B. VERIFIED CUSTOMER
Daren is the reason I shop at Grapevine Ford
3/17/2021
John D. VERIFIED CUSTOMER
Chris did a great job giving me a realistic timeframe for the diagnosis of my electrical problem and a breakdown of what to expect having arrived at the dealership in the late afternoon. I was relieved that he and the service team were able to get my vehicle’s battery and terminal replaced. I was fully expecting to pick up my car the next day. Chris took the time to develop a rapport and even answered my questions about the new mustang I’m interested in even after the service department had closed!! Great Customer Service!!!
3/17/2021
Chad A. VERIFIED CUSTOMER
Mark Filler and Grapevine Ford were excellent to work with! Communication and service both exceeded my expectations. Fantastic service from Mark.
3/17/2021
Todd D. VERIFIED CUSTOMER
Pete was awesome! He got me in and took care of all of my needs with my truck.
Very pleased with the service and Pete’s customer service and updates.
3/17/2021
JERRY S. VERIFIED CUSTOMER
In and out with no trouble Thank you
3/17/2021
LAURA T. VERIFIED CUSTOMER
Customer service was not good from the moment I got there. Nobody opened the door for me to drive in. When I went in 4 people standing at a desk and nobody acknowledged me for a bit. Finally I was told I had to drive my car on in so when I did nobody met me when I got out. Finally, I was helped. When I originally set up my appointment I was told it would take an hour when the man asked me what time I needed my car back, I said 11-12 . Thought that gave plenty of time for a 10 appointment. Nobody called when my car was done and when I called they said an hour wasn’t long enough. However it was done. I think they applied the coating on it but tons of water spots and smudges. Terry was very nice and helped in the end to get my car to me
3/17/2021
Roy H. VERIFIED CUSTOMER
I try to use Chance every time my vehicles need to be serviced because of his attention to details. I like to work with individuals that share the same qualities as I do.