Friendly quick service! Kind employees. One thing that caught my attention was the loaner car was not washer!
3/30/2021
Ming C. VERIFIED CUSTOMER
Very good service!
3/30/2021
ANH H. VERIFIED CUSTOMER
Isaac was exceptional
3/30/2021
Samara W. VERIFIED CUSTOMER
The service was 10 out of 10 and excellent! Everybody there was excellent and Isaac Lam is an excellent service advisor and I could not recommend him more because he is great to work with always!!! South county Lexus is very lucky to have him there and the customers he services I’m sure are all extremely happy.
3/30/2021
Vaibhav E. VERIFIED CUSTOMER
It took one hour and forty minutes totally to get only an oil change done.
The long wait time was completely unreasonable.
3/30/2021
Eric P. VERIFIED CUSTOMER
Sean was helpful and answered all my questions. Great customer service.
3/30/2021
Stefan S. VERIFIED CUSTOMER
Excellent 5 stars
3/30/2021
Ron R. VERIFIED CUSTOMER
Great customer service!
3/30/2021
BJ S. VERIFIED CUSTOMER
I have tried to leave 3 reviews for you and my phone is acing up. I'll try again.
I'm Extremly happy with my service and you're the Only place we take our vehicles.
3/30/2021
Jerry S. VERIFIED CUSTOMER
Polite staff. Quickly completed work. They did a couple extra things for free
3/30/2021
David P. VERIFIED CUSTOMER
I just wish it wasn't a $785 repair lol
3/30/2021
Laura W. VERIFIED CUSTOMER
Excellent customer service as always. These guys always squeeze me in every time. Busy as always but they find time. I bought my truck at Marshfield Chevy and due to my ex being a Finance Manager there I’m refused service. They will not honor my warranty or change the oil. I get excellent service at Reliable and I will continue to bring my truck here and tell everyone :) Thanks guys!
3/30/2021
Ryan T. VERIFIED CUSTOMER
Jason did a great job, as always, and I have 2 concerns.
1. I was getting automated text messages from multiple different numbers about this service appointment. ****-****-xxxx / ****-****-xxxx / ****-****-xxxx.
2. After spending $2700 on a service appointment my truck was as dirty as it was when I dropped it off. You guys can do better with at least an exterior wash.
3/30/2021
Bryan H. VERIFIED CUSTOMER
Always a pleasant interaction. Pete responded quickly to clarify something for me.
3/30/2021
BURLEY R. VERIFIED CUSTOMER
10+
3/29/2021
Scott B. VERIFIED CUSTOMER
Hugh treats my duramax like it was his...always helping me stay on top with maintenance.
3/29/2021
Michael H. VERIFIED CUSTOMER
No one texted or called us to give us estimated time frame to complete the repairs. Even worse, when the vehicle was ready, nobody contacted us. If we hD not called to find out status on Friday, we had no idea it was ready/finished.
You need to rethink the workflow and get a different resource doing 2 types od calls (or text msg) 1. ETA update when vehicle will be ready (and) 2. Ready to pick up.
Service writers should be able to do those calls, but they are time consuming and better for them to be customer-facing. If it is clearly a Service Writer’s job, they are failing to do it.
3/29/2021
JOHN C. VERIFIED CUSTOMER
Great service!
3/29/2021
Darin J. VERIFIED CUSTOMER
Christopher was extremely courteous and had great customer service skills however, he failed to do something very important and that was to follow through on something he said he would do. He was supposed to get back with me with a follow up appointment. Lack of follow through is vital. I would appreciate him doing what he said he would do.