It has always been a pleasure to deal with South County Lexus, whether the sales or service departments. The service department is very attentive and helpful and their system makes it easy to use them.
6/4/2021
Steven K. VERIFIED CUSTOMER
Great experience
6/4/2021
Gary P. VERIFIED CUSTOMER
The transaction is incomplete, I'm still working with Bob for resolution
6/4/2021
Leonel G. VERIFIED CUSTOMER
Ivan answered all of my question and well explained what my car needs
6/4/2021
Brenda P. VERIFIED CUSTOMER
They did not check the tire pressure. I had to return and have one tire inflated.
6/4/2021
Mayra H. VERIFIED CUSTOMER
Great service
6/4/2021
Jennifer N. VERIFIED CUSTOMER
Very friendly and professional. Very satisfied with the service. Really appreciate with customer care. Thanks!
6/4/2021
John B. VERIFIED CUSTOMER
I came in right before closing and still received Austin's professionalism. I was grateful he helped me get a loaner.
6/4/2021
MARILYN P. VERIFIED CUSTOMER
We have worked with many service advisors at Grapevine Ford since 2014. Alfredo is the best we have worked with and look forward to working with him in the future.
6/4/2021
Scott M. VERIFIED CUSTOMER
Communication could've been better all the way around
6/4/2021
Jeremy Y. VERIFIED CUSTOMER
Debbie was great. Everything I needed down with my company vehicle she made sure it was done.
6/4/2021
SHEILA S. VERIFIED CUSTOMER
Melissa was great bbshe offered other services & other services I'll need next service. She was friendly & professional
6/4/2021
Antonio S. VERIFIED CUSTOMER
My vehicle was promised earlier than I expected, very satisfied with the quick lane service side.
6/4/2021
MARYBELL P. VERIFIED CUSTOMER
Every time I’ve been to the Ford dealer they’ve done an awesome job thank you guys! You guys definitely take care of your clients!
6/4/2021
CATHRINE S. VERIFIED CUSTOMER
Bob did a great job for us especially since we will be traveling to the mountains in the next few weeks. It’s a good feeling knowing that we won’t have to worry about the brakes possibly failing while we’re on our trip. Thank you so much Bob Leininger for putting our minds at ease!
Sincerely,
Catherine and Dale Stehlik
6/3/2021
Steve M. VERIFIED CUSTOMER
Exceptional Service
And very punctual and professional
6/3/2021
KYLE C. VERIFIED CUSTOMER
While the situation with my truck was frustrating, Jadon took great care of me from a customer service perspective. He communicated frequently, concisely, and proactively and answered all of my questions and concerns.
6/3/2021
Carmen G. VERIFIED CUSTOMER
Issac lam was excellent very good and responsive
6/3/2021
Todd H. VERIFIED CUSTOMER
Door locks not working and manager witnessed it.
Mark calls and said they work fine now in a voicemail.
2 weeks and still not fixed.
Aaron is only source of communication.
You still have truck but sending survey like the job is complete????
6/3/2021
DAVID M. VERIFIED CUSTOMER
We purchased my wife’s car from your dealership 16 years ago and have never taken it anywhere else for service. I don’t believe we’ve ever had anything but positive things to say about service over the years. This time was different. If you had offered an option of “Hell No!” in your survey question, that’s the answer I would have clicked on ...