Happy with the quality of service but not the vehicle. Jon has done an excellent job despite the circumstances.
6/5/2021
Heageong M. VERIFIED CUSTOMER
Mr. Isaac Lam is very effective as the public face of South County Lexus.
6/5/2021
Anne D. VERIFIED CUSTOMER
Very good service! And a comfy place to hang out while service is completed. Wonderful!
6/5/2021
Jennifer M. VERIFIED CUSTOMER
Evan was great he was honest and helpful
6/5/2021
Long N. VERIFIED CUSTOMER
As always Isaac is always helpful and thoroughly explained the repair
6/5/2021
ALEX T. VERIFIED CUSTOMER
Excellent service!
6/5/2021
RUBEN F. VERIFIED CUSTOMER
The car looks good, but too much time in the shop, 3 weeks.
6/5/2021
Joo S. VERIFIED CUSTOMER
Everything went smooth and on time.
6/5/2021
Lil M. VERIFIED CUSTOMER
Fue un excelente servicio gracias
6/5/2021
LESLIE Y. VERIFIED CUSTOMER
Once again my car was half assed cleaned. I specifically asked if it was going to get vacuumed and was told yes. Last time I complained that someone cut my center console and I never heard a word from Ford. I’m not sure the service department takes much pride in what they do. I still think twice about bringing my car back to Grapevine Ford.
6/5/2021
JADA S. VERIFIED CUSTOMER
Great service
6/5/2021
John B. VERIFIED CUSTOMER
Pete was professional from the moment he greeted me in my car!
6/5/2021
James Jamie. VERIFIED CUSTOMER
Asked to check two tires for constant air pressure loss. They checked tires
But not sensors and all sensors were not checked tire pressure even. Asked to get a call back about it from mechanic and did not. Also was told a sensor was needed and labor would be about 300.00! Checked at two other places and they quoted me at about $130 labor. Las time I got my oil changed they did not reset my computer on panel. Took in for oil sensor light and they said my truck was 2.5 quarts low on oil!!! It does not leak and they changed the oil last month!!! This is getting bad.
6/5/2021
Susan F. VERIFIED CUSTOMER
As always, top notch customer service. :)
6/5/2021
Arika J. VERIFIED CUSTOMER
Everything went swimmingly w Chance I suggest getting it together w the people in the ivory tower, loaners are a must. I am on my THIRD new car from y’all, it’s customer service.
6/5/2021
Earling B. VERIFIED CUSTOMER
Aaron was outstanding! A great rep for Grapevine Ford!
6/5/2021
Henry W. VERIFIED CUSTOMER
As usual Eric Adamson is the best,very professional,knowledgeable and helpful.
6/5/2021
Scott F. VERIFIED CUSTOMER
Jody was super helpful and when she wasn’t there to assist me Clearance and Jason did a great job to answer my questions.
6/5/2021
Vince S. VERIFIED CUSTOMER
Great service
6/5/2021
Dalworth Clean. VERIFIED CUSTOMER
Daren is always a pleasure to work with. Polite and courteous. He and the team are always efficient when I bring in our vehicles for service.
Thank you for providing above average service. I don’t get this kind of service from other dealers.